I spent an hour meticulously ensuring every hair I have was covered with dye. I followed the instructions to a T and was really sad to see most of my grays weren’t covered.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Adrienne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application even after carefully following instructions. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Kerstin
10 mars 2026
Nicht zufrieden mit der Farbe
POSTÉ PAR :
Kerstin
10 mars 2026
Leider fand ich die Anwendung und das Ergebnis nicht zufrieden stellend. Daher möchte ich mein Abo kündigen und werde wieder zum Friseur gehen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kerstin -Es tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Coloration enttäuscht waren. Unsere eSalon Color Happiness Garantie stehen wir immer voll hinter, und wir werden mit Ihnen zusammenarbeiten, um Ihre Haarfarbziele zu erreichen. Bitte achten Sie in Kürze auf eine E Mail von uns mit den nächsten Schritten! Wir wissen Ihr Feedback wirklich sehr zu schätzen.
POSTÉ PAR :
Jasmin H.
8 mars 2026
Farbton nicht erzielt
POSTÉ PAR :
Jasmin H.
8 mars 2026
Farbton komplett verfehlt. Meine Haare sind nun nach dem Färben Rostfarben anstatt Gold.
Ich finde das besonders schade, da ich in der Bestellung angegeben habe, dass meine Haare dazu neigen einen Rotstich zu entwickeln.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
POSTÉ PAR :
Alessia P.
7 mars 2026
Does not last
POSTÉ PAR :
Alessia P.
7 mars 2026
I have enjoyed getting my hair color to what I desire and the stylists have been great adjusting my color however it does not last. I get the permanent color and by the second wash the color is 75% faded even when using color protecting products.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alessia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not last. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jennifer H.
5 mars 2026
Still too copper red
POSTÉ PAR :
Jennifer H.
5 mars 2026
I have uploaded two photos to show the tint of the color … the photo with the really long hair is from years ago at the end of the summer after my color had lightened and it is still darker than the second photo I uploaded tonight. I love the shine and coverage of the color but I wanted to go dark chestnut brown to cover the brassy copper red from the last color I was sent. So I need a dark toner or start from scratch again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We’re so sorry to hear that your color result turned out more copper/red than expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
POSTÉ PAR :
Christina N.
3 mars 2026
Didn’t cover gray
POSTÉ PAR :
Christina N.
3 mars 2026
I have thick course grays. I saturated it and it did not cover it. I think it would be okay if you have fine hair. I’ll have to dye it again to get those grays covered!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Kathy C.
2 mars 2026
Doesn't cover my most stubborn grays.
POSTÉ PAR :
Kathy C.
2 mars 2026
My gray hair is primarily in the front of my ears. No matter how long I leave the brown dye on, when the shampoo is over, the hair in this area is not brown like the rest of my hair. It's a very weak shade of brown that's mostly gray. Within one wash it's back to fully gray. Disheartening.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Jody B.
20 février 2026
Covered grays for 3 1/2 days!
POSTÉ PAR :
Jody B.
20 février 2026
Looked good for 3 1/2 days!
Not happy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jody - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not last. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Brianna K.
20 février 2026
Wrong color
POSTÉ PAR :
Brianna K.
20 février 2026
I asked for a dark brown color with violet. My hair was already dark brown but I wanted to cover greys and add to it. The hair color I got lightened my hair and gave me a brassy look. Also some of my greys were not covered.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Brianna,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Louise G.
19 février 2026
Not what I requested
POSTÉ PAR :
Louise G.
19 février 2026
The colour was not what I requested. It was way too dark and a different shade.
It was not auburn but a dark brown.
Product was nice and my hair did look glossy….just a shame that it wasn’t the colour in requested
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Louise G. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
POSTÉ PAR :
Caleigh D.
16 février 2026
Hair glowed
POSTÉ PAR :
Caleigh D.
16 février 2026
As a first pack got the deal of two sets. 1st one was ok, when used second to freshen color turned a bright glowing orange. It was awful
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Caleigh D. - Thank you for your feedback. We are so sorry for the confusion, but your first order included two bottles of hair colour for a single application, with a special formula for the roots and one for the ends. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Emma A.
16 février 2026
Cancelled subscription
POSTÉ PAR :
Emma A.
16 février 2026
I have just cancelled my subscription. A very convoluted process to do so. It is hard to find where to even start and it takes around 6 different clicks. Clearly set up to try to trick you into staying which left a very bad taste in my mouth. Also postage of £5.95 is insane - the method they use, Royal Mail 48 Tracked, is £3.55 for this weight.
The colours are ok but I have found better at Boots for less than half the price.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Emma - We’re really sorry to hear about your experience. We never want canceling to feel difficult, and your comments about the process and shipping costs have been noted and shared with our team.
We’re glad you found the color okay, though we’re sorry we weren’t the right fit for you. Client feedback helps us continue improving our service and products.
POSTÉ PAR :
Tracey O.
15 février 2026
Colour
POSTÉ PAR :
Tracey O.
15 février 2026
I went for ash blonde and expected it be be blonder, more brown??? I went by the book, can you send me your colour chart again so I can chose a different shade
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tracey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Christine W.
15 février 2026
Terrible
POSTÉ PAR :
Christine W.
15 février 2026
Second time not what I wanted. Color is pink in areas, and bright red in others. Very disappointed. Never buying again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Christine,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Tanya S.
14 février 2026
Not the colour I expected
POSTÉ PAR :
Tanya S.
14 février 2026
I was very disappointed with the outcome of my hair dye.
I had followed instructions when picking my colour to become light/ash blonde.
It coloured any blonde I did have and my whole hair is now brown.
Still struggling trying to get used to the shock
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tanya - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Chanelle S.
9 février 2026
Disappointed
POSTÉ PAR :
Chanelle S.
9 février 2026
The colourist has made the roots colour and ends colour two different colours my roots are more natural ginger brown and my ends have patchy vibrant red throughout it. I have noted this on my previous order that both the roots and ends colour would need to be the same and coloured my hair today to see my long hair patchy throughout. Very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Chanelle -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Dagmar W.
9 février 2026
Entspricht nicht meiner Vorstellung
POSTÉ PAR :
Dagmar W.
9 février 2026
Ich wollte ein schönes Kupfer, stattdessen ist es kackbraun geworden. Und dann hat man hier plötzlich ein Abo abgeschlossen ohne davon zu wissen. Nie wieder!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dagmar - Es tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Farbanwendung enttäuscht waren. Unsere eSalon Color Happiness Garantie steht für uns an erster Stelle, und wir werden gemeinsam mit Ihnen daran arbeiten, Ihre Haarfarbziele zu erreichen. Bitte halten Sie Ausschau nach einer E Mail von uns mit den nächsten Schritten. Wir schätzen Ihr Feedback sehr.
POSTÉ PAR :
Tracy B.
9 février 2026
Purple?
POSTÉ PAR :
Tracy B.
9 février 2026
My colour set was supposed to be dark brown (red copper). Not at all delighted to have followed instructions, and end up with magenta roots wherever I had grey, and then no evident colour on the rest of my hair. The top of my hair has ridiculous purple streaks that abruptly stop, and then my regular colour starts. Thankful I ordered a demi permanent bc it's really bad.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Susan H.
9 février 2026
Definitely not in the blonde family
POSTÉ PAR :
Susan H.
9 février 2026
I ordered a dark blonde and this turned out into a very dark brown color. I couldn't be not disappointed and not I'm stuck with a super dark color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - We truly appreciate your feedback! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Tammy A.
7 février 2026
Too light
POSTÉ PAR :
Tammy A.
7 février 2026
Was hoping for a darker color. Somewhat depressing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Tammy,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Emily W.
7 février 2026
Did not cover all gray
POSTÉ PAR :
Emily W.
7 février 2026
Didn’t do a great job covering the gray hair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Emily - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Teresa S.
7 février 2026
Great hair color the toner ruined my hair
POSTÉ PAR :
Teresa S.
7 février 2026
I have never had a disappointment with my hair color. The toner I got with my last order changed my hair color to a awful red.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Teresa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Tanya M.
4 février 2026
Charged without authorisation
POSTÉ PAR :
Tanya M.
4 février 2026
Just phoned customer services to stop an order that I did not authorise for £71 (hair dye and other hair products). They responded with that's it's too late to cancel as the items are already shipped and it will be at my expense to return the product. I have previously tried to cancel these products but it's near impossible on the website, and you can only delay, for these dates to creep up and you get charged again. I explained this, and the customer services were less than helpful so when I explained that I'll be writing a review on how customers are held ransom to maintain orders without authorisation or an ability to cancel online, her response was "you do that". I was going to keep ordering the hair dye, but after this response, I absolutely will find an alternative option as this isn't an inexpensive product. Be careful!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tanya M. - We are very sorry to hear about your experience and understand how frustrating this must have been. Unfortunately, your order had already shipped and was no longer eligible for cancellation. We understand this is disappointing and will be reaching out to you by email to follow up and assist further. Please keep your eyes out for an email from us shortly, we want to make this right!
POSTÉ PAR :
Jordan D.
1er février 2026
This color did not last
POSTÉ PAR :
Jordan D.
1er février 2026
This was way too light and did not last.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jordan - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Lissy L.
1er février 2026
Did not cover greys
POSTÉ PAR :
Lissy L.
1er février 2026
Unfortunately the product did not cover my greys as I had hoped.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lissy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Renee P.
1er février 2026
Not as good as it use to be
POSTÉ PAR :
Renee P.
1er février 2026
My last order was really bad. It barely lasted 8 days and I didn't wash it after dyeing it. My white hairs were still lighter then the rest of my hair. The color seemed darker then usual. The color didn't seem to attach to the white strands. The dye rubbed off on my silk pillowcase.
I did receive a free box, not sure if that was the problem, but I have noticed in the past 2 years the dye now barely lasts 2 weeks and the color doesn't adhere to the grey as well as it use to. I use to be able to go 2 months before my white hair started to show again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Renee - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Pat P.
29 janvier 2026
Not covering grays entirely
POSTÉ PAR :
Pat P.
29 janvier 2026
I like the color but I am still struggling with it covering my grays at the tempLes. When I get it done at the salon, it covers just fine.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Pat,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jennifer P.
29 janvier 2026
Color problem
POSTÉ PAR :
Jennifer P.
29 janvier 2026
The color was too light. I wanted a deep vibrant red. Like burgundy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear your color ended up being too light. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
S H.
29 janvier 2026
Think carefully and research before you buy!
POSTÉ PAR :
S H.
29 janvier 2026
For the second time I have had my hair ruined by eSalon, I expected the colour I chose to be lighter than my natural dark brown. Not only did it not lighten my hair at all it left a red tinge on it, certainly not the golden brown colour shown on the website. Had I previously dyed my hair I could perhaps understand, but my hair was completely natural, the company is not transparent about the products and gives expectations they have no hope of achieving. I was told after contacting them that my hair will not lift using the colour as it is dark brown, why oh why then are they offering me a colour that has no hope of working! Think carefully before you ruin your hair with these products!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
S. H.—We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Ines K.
28 janvier 2026
Naja…
POSTÉ PAR :
Ines K.
28 janvier 2026
Anwendung Erklärung sehr gut.Aber leider fiel die Farbe nicht wie gewünscht aus.Eigentlich für mich verständlich. Also sollte man nicht solche Versprechen machen.Und dann habe ich eine Lieferung übersprungen um die erste Haarwäsche abzuwarten aber leider wurde das nicht berücksichtigt.Und schon wieder wurde eine für mich falsche Mischung versendet.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ines - Vielen Dank, dass Sie sich an uns bei eSalon gewandt haben! Es tut uns sehr leid zu hören, dass unsere Farbe nicht Ihren Erwartungen entsprochen hat. Unsere Color Happiness Garantie nehmen wir sehr ernst. Wir möchten gemeinsam mit Ihnen eine Lösung finden, damit Ihr Haar wieder optimal aussieht. Bitte halten Sie Ausschau nach einer E Mail von uns in Kürze. Wir werden uns bei Ihnen melden, um das in Ordnung zu bringen.
POSTÉ PAR :
Cyndi G.
25 janvier 2026
Hair color
POSTÉ PAR :
Cyndi G.
25 janvier 2026
Did not last like it used to. Started washing out with first shampoo and I used shampoo for color treated hair that I used 10 years ago when I purchased your product. I would like my next order a shade or two darker than last order please
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cyndi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Robin F.
25 janvier 2026
First application
POSTÉ PAR :
Robin F.
25 janvier 2026
Not covering my gray.
So messy!
Not happy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Robin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Nicole C.
21 janvier 2026
New color
POSTÉ PAR :
Nicole C.
21 janvier 2026
Ii love the product itself but was a little too orange. The company is so awesome that they have offered me a free color set to fix my color the exact way that I choose.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nicole - We truly appreciate your feedback and so sorry to hear that the color was too orange. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Enrica D.
21 janvier 2026
Enrica
POSTÉ PAR :
Enrica D.
21 janvier 2026
Die Produkte sind zweifellos gut und es wird viel Sorgfalt darauf verwendet.
Ich verwende die ammoniakfreie Coloration, allerdings verlieren die Haare bereits ab der dritten Haarwäsche am Ansatz an Farbe, sodass das Grau wieder sichtbar wird. Zusätzlich wirken die Haare am Ansatz beschwert und werden sehr schnell fettig. Vielleicht ist diese Art der Coloration für mich nicht geeignet.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Enrica -Es tut uns leid zu hören, dass Sie von der Grauabdeckung Ihrer letzten Farbbehandlung enttäuscht waren. Ihre Zufriedenheit ist uns wichtig, und wir nehmen unsere Farbgarantie sehr ernst. Bitte achten Sie auf eine E-Mail von uns, damit wir das Problem umgehend für Sie lösen können. Wir bedanken uns herzlich für Ihr Feedback und die Möglichkeit, das Problem zu beheben!
POSTÉ PAR :
Michele H.
17 janvier 2026
Terrible
POSTÉ PAR :
Michele H.
17 janvier 2026
I was sent two totally different colors in my first order. It was bad, really bad. Would not recommend. Ever.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sharim A.
16 janvier 2026
Good product, decent service, but not what I expected
POSTÉ PAR :
Sharim A.
16 janvier 2026
I have been struggling to figure out what score to give to this review. Yes the product is great. It left my hair shiny and healthy but the biggest issue is that it made my hair darker and I never wanted my hair to go darker. So now my very long virgin hair has been messed up because either I have to use a colour remover, wait for it to wash out or get highlights The original solutions given by the colorist were not great to be honest and also when I asked a direct question of what type of colour was I supposed to be getting I never got a real reply. It has still not explained to me why my hair ended up being so much darker when theoretically I went for a colour that it’s lighter than my natural hair colour so maybe if you want to darken your hair this is a great product. If you wanna go lighter, I will have my reservations. Something went wrong and I still cannot figure out where it went wrong. Would I try it again? Probably not. Do I regret it? Not really? I only paid £12 but if I had paid a lot more I would definitely have asked for some sort of compensation so I can get my hair professionally fixed but I only paid £12 it’s not worth it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sharim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to make it right! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Maria M.
15 janvier 2026
Wasn’t
POSTÉ PAR :
Maria M.
15 janvier 2026
That’s wasn’t the color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Maria,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Caroline R.
14 janvier 2026
I didn’t receive it
POSTÉ PAR :
Caroline R.
14 janvier 2026
I didn’t receive the products and despite requesting them to be resent I have not received any products or a refund
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
We truly appreciate your feedback! Upon reviewing your profile, I see that you have already worked with one of our Color Experts to resolve your concern. If you still need help on the matter, just drop us an email; we are happy to help!
POSTÉ PAR :
Michelle S.
14 janvier 2026
Farbe deckt ja mal überhaupt nicht
POSTÉ PAR :
Michelle S.
14 janvier 2026
Hatte vor einem Jahr bei esalon bestellt und die perfekte Farbe erhalten, zwischendurch wurde wahrscheinlich was an der Rezeptur verändert nun deckt sie einfach überhaupt nicht mehr (habe Schwarzbraun bestellt und gerade meine Haare gefärbt und mein Ansatz hat sich einfach null verändert). Was auch immer ihr getan habt, macht das bitte rückgängig. Bis dahin werd ich hier leider nicht mehr bestellen. Ist sehr schade, da ihr wie gesagt am Anfang die perfekte Farbe für mich hattet und dann auch noch PETA verifiziert, ab jetzt werde ich wieder zur Konkurrenz greifen müssen. Echt sehr sehr schade, aber hoffe euer Profit stimmt.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle -Es tut uns sehr leid, dass Sie mit dem Ergebnis Ihrer Farbbehandlung unzufrieden sind. Wir stehen voll und ganz hinter unserer eSalon Color Happiness Guarantee und werden gemeinsam mit Ihnen daran arbeiten, Ihre Haarfarbenwünsche zu erfüllen. Bitte achten Sie auf eine E-Mail von uns mit den nächsten Schritten! Wir bedanken uns herzlich für Ihr Feedback.
POSTÉ PAR :
Loriann W.
10 janvier 2026
Didn't color the grey
POSTÉ PAR :
Loriann W.
10 janvier 2026
I was disappointed in the results. The grey did not cover. I had to purchase a store product to cover it.
Too expensive for no results.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Loriann,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Natasha P.
10 janvier 2026
Weak colour
POSTÉ PAR :
Natasha P.
10 janvier 2026
Very mild coverage. I don’t have any greys and found that this was by far one of the worst colourings I’ve had. It threw a strong shade of red even though I specifically asked for a medium brown. Disappointing at the least.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Natasha P. - Thank you for your feedback. We're so sorry to hear that you are disappointed by the coverage of your hair colour and the shade. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
POSTÉ PAR :
Noémi S.
9 janvier 2026
Not satisfied at all.
POSTÉ PAR :
Noémi S.
9 janvier 2026
I didn't have any colour on my hair, I was asking for a lighter, ash colour. However the end result was a lighter colour with orange / red effect. I said okay, I will give a second chance, asked them to make it lighter with ash. I also attached photos. They said it can be a bit lighter but not much. The result was exactly the same, nothing changed, it looks orange and ugly. I need to go the hairdresser to fix it...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Noémi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Natasha W.
9 janvier 2026
Looks lovely at first
POSTÉ PAR :
Natasha W.
9 janvier 2026
The colour looks great at first but after 2 washes it seems to wash out (permanent hair colour)
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Natasha - Thank you for your feedback! We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Colours, we may have a simple solution for you. Our Colour Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further.
POSTÉ PAR :
Elizabeth W.
9 janvier 2026
Very disappointing
POSTÉ PAR :
Elizabeth W.
9 janvier 2026
Was hoping for something even better than a drugstore box color but this is definitely a worse color for me. All I notice is that it gave my roots a more reddish hue which was not what I wanted at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth - We’re so sorry to hear that your roots had more of a reddish hue. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Margot W.
8 janvier 2026
Poor grey coverage
POSTÉ PAR :
Margot W.
8 janvier 2026
Did not adequately cover grey hair. Was better than pre application but not by much. I liked the fact there was no scalp irritation and the smell of product was minimal. I wouldn’t continue with this product unless next kit addressed the grey situation!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Margot - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Glenda F.
7 janvier 2026
Specialized formula
POSTÉ PAR :
Glenda F.
7 janvier 2026
Did not color my roots in the front.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Glenda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
carol H.
5 janvier 2026
Color
POSTÉ PAR :
carol H.
5 janvier 2026
The mahogany added into the color looks awful when my hair is done. Very dark and want to have lighter natural looking auburn as my overall color when I am finished. I haven't used the last 2 boxes and will try one of them again this week but have not been happy with the darkness as does not look natural on me. I am used to the light to medium auburn with some lighter highlights
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carol -We’re so sorry to hear that you were disappointed by the results of your color application - that the color was too dark. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Carmel M.
2 janvier 2026
Colour to dark
POSTÉ PAR :
Carmel M.
2 janvier 2026
I found communication in the ordering process, very difficult because the email thread went too long and the emails got mixed up. The colour ended up being too dark and dull.
Very disappointed with Luke’s response. Standard response claim the customer
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Whilst I asked for a slightly darker shade this time because the original color didn't cover the gray at the roots it was very dark and didn't cover the grey around the hairline or at the temples. 😔
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Teresa - We are sorry to hear that you were disappointed by the grey coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Doris Lilli R.
28 décembre 2025
Color set
POSTÉ PAR :
Doris Lilli R.
28 décembre 2025
Deine Zufriedenheit steht bei uns an erster Stelle.
Du bist nicht überzeugt? Es geht auf uns.
Diese Aussage stimmt nicht. Wollte die dritte bestellte Packung zurückgeben, weil ich bemerkt hatte, dass meine Haare von dieser Colouration kaput gehen. Nun soll den Rückversand einer ungeöffneten Packung bezahlen. Der Versand nach England kostet fasst soviel wie das Produkt.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hallo, es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Sorry für die Verwirrung. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen. Ich wende mich persönlich an Sie. Checken Sie bitte Ihre E-Mails.
POSTÉ PAR :
Kerry L.
24 décembre 2025
Same issue with every dye
POSTÉ PAR :
Kerry L.
24 décembre 2025
I decided to try this custom color thing as standard dyes don't let one adjust undertones.. I wanted by dye to be as ashy as humanly possible and alas, it was not. It faded within 2 washes and had warm undertones that I specifically asked to avoid
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Kerry,
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTÉ PAR :
Miss W.
24 décembre 2025
The products are great.
POSTÉ PAR :
Miss W.
24 décembre 2025
Unfortunately the root colour wasn't right and so although it blends it is different to the rest of my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Miss W. - Thank you for your feedback! We are so sorry to hear that your root colour looks different. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
.
22 décembre 2025
Color
POSTÉ PAR :
.
22 décembre 2025
Pretty color just too gold not happy because I thought I was getting a beige blond like it said.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
This time color only lasted a week and half, about 10 days and my gray on roots very noticeable, only washed my hair once during that time. not impressed this time with product. Thanks Debbie
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Debbie,
We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
meena H.
20 décembre 2025
Totally disappointed
POSTÉ PAR :
meena H.
20 décembre 2025
I ordered this looking at all.the reviews online and was very excited to see my customized package with even my name on it. I followed the instructions and mixed the color and the developer in the bottle and shaked vigorously. Meanwhile i was tying my hair and getting ready to apply and next thinkninsee the bottle bulged and it started foaming and that was the beginning of my disappointment. After catching up the overflowed one and the remaining in container i started applying, as i have long hair i took an hour to finish it. As instructed left it for 30 mts and wahed it. Not even a single grey strand was colored, it was such a waste of money and time. I am glad i did not start a subscription. Really upset about this.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Meena,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Andrea H.
19 décembre 2025
Colour has faded
POSTÉ PAR :
Andrea H.
19 décembre 2025
When I dyed my daughter hair last week it looked lovely, the colour was perfect but after a few washes it has faded which shouldn't happen as it's supposed to be permanent and her blonde has started coming through so now looks streaky and dull.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Andrea - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs.
POSTÉ PAR :
Marta M.
18 décembre 2025
Hair colour
POSTÉ PAR :
Marta M.
18 décembre 2025
My hair become extremely dry after few months
I was very disappointed because i order ammonia free, i used ammonia free before for different company and didn't cause such damager as your colour, make me wonder if is genuine ammonia free.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Farah D.
13 décembre 2025
I didn’t like it
POSTÉ PAR :
Farah D.
13 décembre 2025
The color didn’t work on Some grey hair along ear line and sides of ear . I tried twice it didn’t touch at all
It’s free from strong chemicals it’s a good point. My eyes didn’t tear after use
I will not buy it again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Farah - We are sorry to hear that you were disappointed by the grey coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you. We appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Peggy F.
11 décembre 2025
Inaccurate color formula
POSTÉ PAR :
Peggy F.
11 décembre 2025
I used to love my formula with eSalon, but this one was different. Not enough copper, too much blonde and it did not cover my grays well even though I saturated my roots!
Very disappointed this time around. Does not even look like I colored it at all. I wanted it to look good because I have a beach vacation coming up in a week! 😒
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Peggy - We truly appreciate your feedback and so sorry to hear that your color did not have enough copper. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Norma T.
9 décembre 2025
Damaged my hair
POSTÉ PAR :
Norma T.
9 décembre 2025
The chemicals dried and damaged my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Norma - We’re truly sorry to hear that you experienced some damage that could have been caused by our hair color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you.
POSTÉ PAR :
Danielle O.
8 décembre 2025
Unfortunately colour isn’t for me
POSTÉ PAR :
Danielle O.
8 décembre 2025
Colour didn’t take on greys again and hair is washed out looking would much prefer a gold based brown
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Danielle - We are sorry to hear that you were disappointed by the grey coverage again. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you. We appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
vykki M.
7 décembre 2025
Good coverage
POSTÉ PAR :
vykki M.
7 décembre 2025
The colour covers my greys and had good coverage but this is not the colour I requested. Got no response from customer service when I contacted them. Very Disappointed. i feel like they have me a colour they wanted rather than what I wanted.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vykki - We're truly sorry to hear that your color was not the one you'd requested. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Rachel F.
6 décembre 2025
Not even remotely the color it says it will be
POSTÉ PAR :
Rachel F.
6 décembre 2025
I have brown hair and wanted a rich copper, it showed me that with my current color I could get that with their specific formula. Not only is it not even remotely copper, it looks exactly like my hair before I dyed it. I followed all the instructions to the letter, so I’m bummed out because I was really looking forward to a change
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jess M.
5 décembre 2025
No change
POSTÉ PAR :
Jess M.
5 décembre 2025
I wanted to try this as it seems better quality than the regular box dye from the supermarket market - and while the package was layed out beautifully, there was absolutely no change to the colour of my hair. I asked for dark brown ash and specified that I wanted the red tinge gone (hence the ash) but it’s still there - potentially even more prominent. I strictly followed all instructions. Pretty disappointed so will probably just have to go back to the trusty Cole’s box dye
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jess - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and make this right. Please keep your eyes out for an email from us shortly.
POSTÉ PAR :
Janet A.
3 décembre 2025
Not good
POSTÉ PAR :
Janet A.
3 décembre 2025
This was the worst color ever…way too dark! I need it replaced ASAP for free….you really got this one wrong!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janet - We truly appreciate your feedback and we are so sorry to hear your color was too dark! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jeannette S.
29 novembre 2025
Nicht die bestellte Farbe
POSTÉ PAR :
Jeannette S.
29 novembre 2025
Mittelblond bestellt, mittelbraun bekommen
Kaum Grauhaarabdeckung
Vom Pearleffekt keine Spur
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jeannette – vielen Dank für dein Feedback.
Nachdem wir dein Kundenkonto geprüft haben, konnten wir sehen, dass du bereits mit einem unserer Farbexperten in Kontakt bist, um das Problem zu lösen. Bitte lass uns wissen, wenn es noch etwas gibt, womit wir dir weiterhelfen können!
POSTÉ PAR :
Rosario P.
28 novembre 2025
Gray
POSTÉ PAR :
Rosario P.
28 novembre 2025
No gray coverage
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Rosario - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Lorraine K.
27 novembre 2025
Cost issue.
POSTÉ PAR :
Lorraine K.
27 novembre 2025
I love the product and I needed the large bottle the first time I purchased to fix a colour mistake. This time though, I just need to do my roots and it’s nearly £30 for a whole bottle to use maybe a 1/3 of it?! It’ll last a couple of weeks before I need to purchase again. So I won’t be purchasing again unless esalon introduce a roots only option for a much lower cost AND the delivery price really needs looked at. £6 for standard delivery and £10 if it’s express which still takes a couple of days is really not good enough. You have a great business and I love the product but the prices are simply too high if I’m just needing to colour my roots every couple of weeks.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lorraine - We really appreciate your feedback about our product and the shipping cost! We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs.
POSTÉ PAR :
Pamela B.
26 novembre 2025
mold or chunks inside liquids
POSTÉ PAR :
Pamela B.
26 novembre 2025
i've tossed at least 2 kits due to big chunks floating in the liquids...looks like mold or other substance. Gross!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hello Pamela,
We apologize that you found unusual particles in your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process and explaining why this happened.
POSTÉ PAR :
Debra Z.
25 novembre 2025
Still left with grays
POSTÉ PAR :
Debra Z.
25 novembre 2025
Followed directions. One before was fine. This time it didn’t cover all grays.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Sara H.
23 novembre 2025
Hair falling out
POSTÉ PAR :
Sara H.
23 novembre 2025
I love the color but it made my hair fall out.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sara - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email as well. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Aly R.
18 novembre 2025
Color not what was expected
POSTÉ PAR :
Aly R.
18 novembre 2025
My color was way off, I have always loved my color in the past. It was not what I had been accustomed to. I am going to have to have my color corrected
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Aly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Katy S.
18 novembre 2025
great concept, lackluster results
POSTÉ PAR :
Katy S.
18 novembre 2025
I love the idea of a custom at-home hair dye, but the results left something to be desired. I selected the dye I wanted but was told that it was too far from my natural color and that I should select something more subtle. My intention was to go darker so it’s not as if there was bleach involved.
I followed eSalon’s guidance and went with a color closer to my natural hair and the result was hardly noticeable. Furthermore, it lasted maybe three or four washes before completely washing out. I did select a Demi dye, which I’ve done at the salon in the past, so I knew it would fade gradually, but it was SO temporary. I also typically have super shiny hair after getting it dyed at the salon or with other at-home dyes, but that was not the case here. My hair felt a bit gritty even after thoroughly washing the dye out.
I want to love this so much and would maybe give it another go with a new color and permanent formula, but for now I think I’ll suck it up and shell out some $$$ at the salon to get my preferred color for the holidays.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Katy,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Maria E.
13 novembre 2025
Color de cabello castan̈o
POSTÉ PAR :
Maria E.
13 novembre 2025
El color no tapa bien las canas y el color se va muy rapido
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria - Lamentamos que no haya quedado satisfecho con el tono grisáceo de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos muy en serio nuestra Garantía de Satisfacción con el Color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. ¡Agradecemos mucho sus comentarios y la oportunidad de solucionarlo!
POSTÉ PAR :
Maria S.
11 novembre 2025
Colour review
POSTÉ PAR :
Maria S.
11 novembre 2025
Colour is nice, but didn't cover the grey hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria S. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't cover the greys. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
POSTÉ PAR :
H K.
11 novembre 2025
Not very good result
POSTÉ PAR :
H K.
11 novembre 2025
I liked in the kit only conditioner nd shampoo,hair color results not impressive 🙃
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi H, Thank you for your feedback. Here at eSalon, we are always striving to improve and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that you were not impressed with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Joanna K.
9 novembre 2025
Leider bin ich nicht zufrieden
POSTÉ PAR :
Joanna K.
9 novembre 2025
Bin nicht zufrieden
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hallo, es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
POSTÉ PAR :
Kimberly H.
6 novembre 2025
Not good!
POSTÉ PAR :
Kimberly H.
6 novembre 2025
My hair is bright red just at the ends. Not sure what happened as this never occurred before! I been using this product for several years. It actually happened again but it much worse now! I have not heard from you. I had updated my email address today. Sorry about that.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Followed the instructions step by step and sent in a photo and description of my desired colour which was an auburn. I specifically said I do not want it red. So now my hair is very dull looking and red - like someone has coloured it with a crayon. I didn’t even take up the offer of a free replacement it’s that bad!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Charlotte H. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Melissa U.
30 octobre 2025
Not sure why, but color was different
POSTÉ PAR :
Melissa U.
30 octobre 2025
I have been using the same color set for more than 2 years, so I do know what my tone looks like after I retouch it every 6 weeks. However, this time I am not sure why the color is different, darker but it didnt cover grays the same way either! So odd!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Melissa,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Anna-Pia A.
29 octobre 2025
Haarfarbe
POSTÉ PAR :
Anna-Pia A.
29 octobre 2025
Leider habe ich eine allergische Reaktion von ihrer Haarfarbe bekommen. Ich dachte ihre Farben wären besser als die in der Drogerie gewesen, aber leider doch nicht. Ich möchte in Zukunft nichts mehr bei Ihnen bestellen.
Tut mir leid, liebe Grüße aus Ulm, Ungaro Anna Pia
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hallo, Es tut uns leid zu hören, dass Sie nach der Verwendung unserer Produkte eine allergische Reaktion hatten. Ich melde mich bei Ihnen per Email und Ihnen die weiteren Schritte mitteilen.
POSTÉ PAR :
Natalie B.
28 octobre 2025
Unhappy
POSTÉ PAR :
Natalie B.
28 octobre 2025
My greys did not cover were back within a week and it was way darker than I was expecting looked too black
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Natalie B. - Thank you for your feedback! We're so sorry to hear that your hair colour was darker than expected and didn't cover the greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Waleska V.
28 octobre 2025
Cobertura de canas
POSTÉ PAR :
Waleska V.
28 octobre 2025
El último pedido que hice pensé que finalmente cubriría mis canas; después de meses cambiando y cambiando los tonos con la colorista y solo una vez cubrió mis canas. Esta vez quedaron igual a como las tenía y la verdad ya me cansé de pagar por un producto que no sirve para lo que yo necesito. Decepcionada totalmente de la calidad que en un principio era. Por supuesto no seguiré comprando porque ha sido una pérdida de dinero y tiempo.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Waleska - Lamentamos que no haya quedado satisfecho con el tono grisáceo de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos muy en serio nuestra Garantía de Satisfacción con el Color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. ¡Agradecemos mucho sus comentarios y la oportunidad de solucionarlo!
POSTÉ PAR :
Hazel S.
25 octobre 2025
Great coverage. Poor hair condition
POSTÉ PAR :
Hazel S.
25 octobre 2025
I’ve used box dye for years and thought I’d try esalon. Since using it my hair is in poor condition. Now my hair is knotty, tangles easily and my curl clumps are no longer fat and juicy. I’ve tried deep conditioning and a protein treatment with minimal results. This dye is the only new product in my routine. The coverage is amazing and, although darker than I expected, the colour is great. Such a shame
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hazel S. - Thank you for reaching out to us! We are so sorry to hear your hair is damaged after colouring. Our customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Toni H.
24 octobre 2025
Won't Order Again
POSTÉ PAR :
Toni H.
24 octobre 2025
I love this company's hair color. It colors evenly and is easy to use. But as for there customer service is horrible. I can't get a simple question answered! Time to find another user friendly company that doesn't make you jump through hoops just to get simple question answered.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hello Toni,
We’re truly sorry that our customer service did not meet your expectations. We take our clients' feedback to heart and continue to improve our products and eSalon experience each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Kim C.
23 octobre 2025
Poor
POSTÉ PAR :
Kim C.
23 octobre 2025
I was sent black like I asked for but once I had put the colour on my roots went ginger not the black it says I've had to go to a salon to have this corrected though I was cutting the cost using salon but I've now had to pay out for this to be corrected at a salon
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Kim C. - Thank you for sharing your feedback with us. We are so sorry to hear that your hair colour came out brassy on your roots, and we want to make things right. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps.
POSTÉ PAR :
Monika F.
23 octobre 2025
Unglücklich
POSTÉ PAR :
Monika F.
23 octobre 2025
Leider bin ich mit meiner Farbe nicht so glücklich. Habe ein aschiges Mittelbraun bestellt und habe ein rötliches Resultat erhalten. Ich sehe nun aus als hätte ich einen rotbraunen nachwuchs :,(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hallo, es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
POSTÉ PAR :
Norma L.
23 octobre 2025
Awful. One time is red then black.
POSTÉ PAR :
Norma L.
23 octobre 2025
I have pictures of how different the color were.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Norma - We truly appreciate your feedback and are so sorry that the color was first red then black! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Violet S.
22 octobre 2025
Didn’t cover white
POSTÉ PAR :
Violet S.
22 octobre 2025
I have white around my temples only and this did absolutely nothing to cover that up. Guess I’ll be looking for another hair color
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Violet - We are sorry to hear that you were disappointed by the gray/white coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Kristen L.
21 octobre 2025
Wrong color and massive hair loss
POSTÉ PAR :
Kristen L.
21 octobre 2025
this is an orange brown and looks like i have bleached roots and a massive ball of hair came out in the shower. Do not recommend
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hello Kristen,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Nikita C.
20 octobre 2025
Roots different colour to ends
POSTÉ PAR :
Nikita C.
20 octobre 2025
I went darker to get a more even look. I have been copper for years and wanted a more brunette tone but still with red undertones. My roots were a flat brown and ends a red undertone. I didn’t receive was I expected I guess
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Nikita C. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
POSTÉ PAR :
Karlana D.
20 octobre 2025
Felt like a semi-permanent dye
POSTÉ PAR :
Karlana D.
20 octobre 2025
I’m on the phone to customer services trying to order a new hair dye as my greys came through about 2 weeks ago. I’m going to an important work meeting and wanted my hair to look nice and have tried calling customer services at 2.55pm. However after 5 minutes being on hold the call dropped and said the offices were closed. This is not good customer service, as I’ve specifically left work early to call someone to discuss this matter urgently!! Whilst the colour is now correct the length of time the dye has lasted is far from good.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Karlana D. - We appreciate your feedback here at eSalon! We are so sorry to hear that you had trouble reaching us by phone. Our Customer satisfaction is very important to us, and we want to ensure your experience is smooth and enjoyable. Please keep your eyes out for an email from your colourist soon. We'll be reaching out to you to make this right!
POSTÉ PAR :
Lauren L.
16 octobre 2025
Dark brown copper
POSTÉ PAR :
Lauren L.
16 octobre 2025
The roots turned out much darker and were more of a burgundy colour. Very dark. Almost looks black the first few days. Ends quickly faded leaving the overall colour looking patchy.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Lauren,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Rosalind S.
16 octobre 2025
Color too dark.
POSTÉ PAR :
Rosalind S.
16 octobre 2025
I don't know why but my color turned out too dark this last go round. Please insure I get my usual medium blonde next time. Thanks
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Rosalind,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Natalia F.
15 octobre 2025
Terrible customer service
POSTÉ PAR :
Natalia F.
15 octobre 2025
The product is good and very good quality. But their cusromer service is terrible, they ignore my email and no response at all.
I ordered once and unfortunately the color didn't work out. It was my mistake because I forgot to cancel, however not even a heads up from them that the renewal was coming up. I email them, no response and they decided to ship the product and charged me £27.
I will make sure I never buy from you again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Natalia, sorry for any confusion and any inconvenience! We did receive your email on the day of processing the order, but we would advise calling us when you need an order canceled on the same day. That way, you're speaking to a customer service representative immediately who can look into this. Our email response time can take a day or so. We do actually send a reminder 5 days before processing an order, just to let you know of the scheduled upcoming order. As we hadn't heard from you before processing, we thought we were OK to make and ship your order as part of your Flex-Plan. I've received your email and will advise you on the next steps via email. Keep an eye on your inbox. Sorry again for any inconvenience!
POSTÉ PAR :
Frankie J.
15 octobre 2025
Please cancel my subscription
POSTÉ PAR :
Frankie J.
15 octobre 2025
My hair is breaking out badly.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Frankie - We are so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Char J.
13 octobre 2025
Want it to work but???
POSTÉ PAR :
Char J.
13 octobre 2025
I don't get it. The gray just doesn't get covered and the rest of the hair gets all the color??? I am at a loss.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Charmaine,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Jennifer O.
13 octobre 2025
Root color very far off. Over all color loos awful after 5 washes
POSTÉ PAR :
Jennifer O.
13 octobre 2025
I would not recommend anyone do this color. For one it isn’t permanent. It’s supposed to last 25-28 washes. My hair is turning pink vrs a beautiful red. The root color was incredibly darker and didn’t match at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Jennifer,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Anna A.
7 octobre 2025
Last Color Mailed
POSTÉ PAR :
Anna A.
7 octobre 2025
I was very surprised to get it because I didn’t remember paying for it. I’m in transition of moving into a new place and starting a new job so if I am listed as a reoccurring payment, could you please put it on pause. Saying that I assumed the color was the color. I thought I had picked, but once I put it on, it was more in the red tones and this type of red tone I’m not fond of. I recently found online a color that’s in the pinkish family because my complexion and my eyes fit the red/pink family, but I’m still in the process of figuring out which one fits me the best that I can make a permanent ongoing color moving forward. Saying that you guys don’t have this color on your site.
But your product is amazing and everything that you do for new people that are coloring their hair at home is amazing. I just wish the choices were a lot better and easier to choose.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anna - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Darinka F.
6 octobre 2025
Es gibt bessere Produkte für weniger Geld
POSTÉ PAR :
Darinka F.
6 octobre 2025
Es gibt bessere Produkte für weniger Geld, obwohl dieses ja mit Ammoniak ist und bessere Farbabdeckung bieten sollte. Die in der Drogerie erhältlichen Produkte für 1/3 des Preises haben eine wesentlich bessere Grauabdeckung
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Man kann auch zum Farb-Abo anmelden, um 20% bei jeder Bestellung zu sparen. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
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