Heather - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
mattie M.
12 mars 2016
Consistently perfect color
POSTÉ PAR :
mattie M.
12 mars 2016
The only improvement I would suggest is a slightly bigger bottle. I sometimes run out of dye.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I love the product; esalon colorists have matched my "before-gray" beautifully. But the instructions leave a lot to be desired. No reason is given for different instructions--apparently I'm supposed to spend $20 to color just my roots, now that I've been using esalon for a year. It would be nice if the instructions came with a paragraph explaining the changes.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Novap - We’re sorry you feel our product is too expensive. We create professional grade, customized products to suit each client’s needs. Our product ingredients are of exceptional salon quality and less damaging than standard ones. And, just like in a salon, our expert stylists are available for consultation with every order for guidance. Our service provides an exceptional value: it’s far superior to off-the-shelf products and significantly lower than the expense you would typically pay at a salon.
POSTÉ PAR :
Jackie M.
12 mars 2016
Consistent color
POSTÉ PAR :
Jackie M.
12 mars 2016
I never have the brassy, dark color I would get from drugstore brands.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
My first delivery was too dark so I contacted esalon to adjust the formula. The first adjustment still had a little too much brown and purple. My second request has given me the perfect balance of red and brown for a great auburn color!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Mandy - We're glad to hear that you're enjoying your adjusted hair color! We truly value your feedback and look forward to hearing from you again in the future!
POSTÉ PAR :
Christal K.
11 mars 2016
Color
POSTÉ PAR :
Christal K.
11 mars 2016
Would like to go a little lighter next time but I love this one.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christal - We're glad to hear that you're enjoying your current hair color! Let us know on your next order and we can go lighter next time. We look forward to our next opportunity to delight you!
POSTÉ PAR :
corina E.
11 mars 2016
perfect color
POSTÉ PAR :
corina E.
11 mars 2016
The color is great, but neither this time it didnt cover well the grey hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Corina - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTÉ PAR :
Kim H.
11 mars 2016
Nice color
POSTÉ PAR :
Kim H.
11 mars 2016
I really like my color and it is easy to change when I want a bit more red or want to go more brunette. My only complaint is that it is so difficult to get off of the scalp. I scrub and scrub in an effort to remove it. After a week or so, I finally feel that it is completely clean.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kim - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Ann L.
11 mars 2016
Lots of compliments
POSTÉ PAR :
Ann L.
11 mars 2016
Shipping is a little slow, but I love the color and how well they matched the color for me. I have thick long hair and it's always enough color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ann - We're thrilled to hear that you're enjoying your hair color! We apologize for the less than optimal shipping time. We look forward to our next opportunity to delight you!
POSTÉ PAR :
Diane K H.
11 mars 2016
Nice Product
POSTÉ PAR :
Diane K H.
11 mars 2016
Product results in great hair color & is easy to use. My only issue is cost, especially with shipping charges.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sheryl - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future!
POSTÉ PAR :
Kayla P.
11 mars 2016
Love my color!
POSTÉ PAR :
Kayla P.
11 mars 2016
It's a beautiful shade of medium brown/red violet. I still would have liked more purple tint to it, but I do like how it turned out.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kayla - We're so thrilled to hear that you're enjoying your hair color even though it did not come out how you intended! If you would like a reformulation please let us know! We truly value your feedback and look forward to hearing from you again in the future!
POSTÉ PAR :
Gwen D.
11 mars 2016
Perfect match
POSTÉ PAR :
Gwen D.
11 mars 2016
I had a problem with coverage of the gray, but interactions by email helped take care of it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stacy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTÉ PAR :
Alexis S.
11 mars 2016
Easy to work with - phenomenal results
POSTÉ PAR :
Alexis S.
11 mars 2016
I am not a hair person! I just don't know how to do all that stuff but I'm telling you this was almost as easy as washing your hair, the results though were well beyond what I had ever expected, my Daughter who does know what she's doing had dyed my hair red I didn't want to do the upkeep of it so wanted to go back brown, well I've done this before at the salon and it's never easy because they can't take you from red back to brown in one process. Well shame on them because eSalon took me there no problem! I have a lot of grey now that I did not have then as well. I recommend this very much. What a fantastic product and experience!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Susan E.
11 mars 2016
Grey came back
POSTÉ PAR :
Susan E.
11 mars 2016
The color was right on. Didn't look like a fake red head. Looked very natural. However, the grey came back almost immediately. Which was the main reason I bought the color in the first place. That's why I only gave 4 stars.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Catherine H.
10 mars 2016
What was promised
POSTÉ PAR :
Catherine H.
10 mars 2016
The color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer.
3 sur 3 personnes ont trouvé cet avis utile. Et vous ?
Catherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTÉ PAR :
Tiffany V.
6 août 2026
Hot roots
POSTÉ PAR :
Tiffany V.
6 août 2026
Wanted blue black and ended up with chocolate dark brown roots :(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application as you ended up with dark brown roots. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Julia H.
5 août 2026
Clown red
POSTÉ PAR :
Julia H.
5 août 2026
I requested a copper red close to a natural redhead and received a cherry red that looks like a clown. I was happy with esalon for years but they have changed and cannot get the color correct so I will be canceling.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Natalie T.
4 août 2026
Not great - didn’t perform as well as box dye
POSTÉ PAR :
Natalie T.
4 août 2026
Gave me “hot roots” & didn’t cover my greys well despite following all instructions
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth- We’re truly sorry that your order arrived damaged. We take our clients' feedback to heart and continue to improve our service each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Kelisha S.
2 août 2026
Scam
POSTÉ PAR :
Kelisha S.
2 août 2026
Please do not attempt to charge my card again because i haven't subscribed to a plan.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kelisha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kathryn S.
2 août 2026
color was far from what was expected
POSTÉ PAR :
Kathryn S.
2 août 2026
color sent was almost black when i have been buying a medium copper color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathryn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Pamela C.
30 juillet 2026
Colour
POSTÉ PAR :
Pamela C.
30 juillet 2026
Not enough ash. The colour had too much yellow.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pamela- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Tami H.
29 juillet 2026
Fades and isn't enough product for my long, thick hair
POSTÉ PAR :
Tami H.
29 juillet 2026
This would have been really convenient if the color didn't fade so fast and if it always came with a bottle for the roots and ends like the initial order does but unfortunately it only comes with the bottle to do your roots and being that it fades so fast, just doing the roots isn't sufficient as you'll end up with different colored roots and ends.
If it came worth 2 bottles each time at this price I would have continued to order it but as it is, it's not worth the money.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tami- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Denise R.
27 juillet 2026
Nicht verträglich
POSTÉ PAR :
Denise R.
27 juillet 2026
Hallo, die Farbe ist nicht annähernd so geworden wie versprochen, der Rotstich ist immernoch extrem vorhanden obwohl ich auf meine hohe farbpigmente im Haar hingewiesen habe. Die Farbe riecht sehr unangenehm und hat sehr gebrannt, Effekt war null nicht mal die grauen Haare sind weg
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut uns sehr leid, dass unsere Farbe nicht Ihren Erwartungen entsprochen hat. Wir nehmen uns das Feedback unserer Kunden zu Herzen und arbeiten täglich daran, unsere Produkte weiter zu verbessern. Ich habe Ihnen eine E-Mail geschickt, um Ihnen weiterzuhelfen.
POSTÉ PAR :
Marla L.
26 juillet 2026
Packaging wer amazing
POSTÉ PAR :
Marla L.
26 juillet 2026
The packaging looked amazing, which initially impressed me. However, my grey roots didn’t take the color at all.,they stayed completely grey. I don’t understand why it didn’t work, especially since I followed all the instructions carefully. I’m really disappointed with the results. 😔
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marla L. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't cover your greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Jill B.
24 juillet 2026
Easy to use
POSTÉ PAR :
Jill B.
24 juillet 2026
Pretty easy to use, contained everything I needed to to hair color at home. Color was a bit darker than I was hoping for but did cover gray. Unsure if I want to try again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jill -Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Sharon F.
24 juillet 2026
Hair dye review
POSTÉ PAR :
Sharon F.
24 juillet 2026
Used today and was not not happy with the end result it made my hair feel dry and brittle and also itchy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sharon F. - Thank you for taking the time to share your feedback with us. We are so sorry for the discomfort during your hair colour application and that the hair colour didn't meet your expectations. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Courtney B.
24 juillet 2026
Not as light as I wanted
POSTÉ PAR :
Courtney B.
24 juillet 2026
I wanted my hair to come out a little lighter like the last time I colored my hair. The color is nice but it's way darker than what I was expecting
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Courtney- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Jacqueline M.
23 juillet 2026
Disappointed in the colour
POSTÉ PAR :
Jacqueline M.
23 juillet 2026
I’m disappointed with the colour, but that is my fault as I chose wrong, now redone the choice and hopeful for a much better result
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jacqueline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Shirley C.
23 juillet 2026
Seem to also be too dark
POSTÉ PAR :
Shirley C.
23 juillet 2026
Terrible always way to dark
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Shirley,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sally B.
23 juillet 2026
Fade away
POSTÉ PAR :
Sally B.
23 juillet 2026
Although I was hopeful of this product the initial colour was ok...not as ritch or vibrant as I had requested. It did cover my grey but the colour has faded really quickly after only a couple of washes with high end shampoo (no sulphates etc)
I won't be purchasing again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sally B. - Thank you for your feedback! We're so sorry to hear that you're experiencing fading issues with your hair colour. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Amina D.
22 juillet 2026
Damaged my hair completely
POSTÉ PAR :
Amina D.
22 juillet 2026
I order this after thousands of positive review but it was my worst decision ever .Instead of turning my hair into chocolate brown it turned into full black .My hair become very thin and are breaking from roots only after one use .very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amina D. - We're so sorry to hear about your experience. This is not the result we want for our customers. We've reached out to you via email so we can better assist you with this matter. Please keep an eye on your inbox for more details. We truly want the opportunity to make this right.
POSTÉ PAR :
Veronica V.
16 juillet 2026
No gray coverage at all
POSTÉ PAR :
Veronica V.
16 juillet 2026
The color was great, but the gray coverage was not good at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Veronica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Ashleigh C.
11 juillet 2026
Did not cover my greys
POSTÉ PAR :
Ashleigh C.
11 juillet 2026
My grey roots were partially covered :( this is not a good color for me
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ashleigh- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Maria
10 juillet 2026
It didnt do anything
POSTÉ PAR :
Maria
10 juillet 2026
I've attached photo
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we're committed to working with you to help your hair look its very best. Please keep an eye out for an email from us shortly.
POSTÉ PAR :
Helen B.
4 juillet 2026
Didn't cover my gray
POSTÉ PAR :
Helen B.
4 juillet 2026
I followed instructions and my grays are a different color than the rest. Please cancel subscription
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Helen,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Bonnie B.
29 juin 2026
Terrible ordering site
POSTÉ PAR :
Bonnie B.
29 juin 2026
This site will not let you close your account or remove your credit card information. Even after years of not ordering Someone tried to get into my account and I changed the password and tried to remove my personal information or close the account and it would not allow me to do that. ...so it does not matter to me if the product was good or not as the ordering site is obviously not secure . B m b
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Bonnie - We truly apologize that you had trouble removing your information. We have reached out to you via email about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Shake U.
29 juin 2026
Not what I was expecting
POSTÉ PAR :
Shake U.
29 juin 2026
Packaging is beautiful, not happy with the colour at all not what I asked for still have the red/copper tones now more than before.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Shake U.- We're so sorry to hear that your color wasn't what you were hoping for. We want you to love your results, and we're here to help make things right. One of our team members will be reaching out by email shortly with the next steps. Thank you for sharing your experience with us—we truly appreciate your feedback.
POSTÉ PAR :
Charlotte B.
29 juin 2026
Barely changed colour of my hair
POSTÉ PAR :
Charlotte B.
29 juin 2026
I have tried these products twice now and apparently the 2nd time they changed the colour of the formula to be lighter (as requested by me) but again, it’s barely changed the colour of my hair. I wanted to go light brown and it’s nowhere near. Disappointed with these products !
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Charlotte B.-Thank you very much for your feedback!! We're so sorry to hear that you were disappointed with your color results, especially after trying it a second time. We’d love the opportunity to help make this right and work with you toward the shade you were looking for. Please keep an eye out for an email from one of our team members with the next steps.
POSTÉ PAR :
Lisa M.
26 juin 2026
Not sure what happened
POSTÉ PAR :
Lisa M.
26 juin 2026
but I did not get the color I asked for...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - We’re so sorry to hear that you were disappointed by the results of your last color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Sarah D.
25 juin 2026
First round: Didn't Cover the Grays
POSTÉ PAR :
Sarah D.
25 juin 2026
Unfortunately, the hair color was only vibrant for a few days. The grays came back very quickly, and it was a little brassy on my brown hair with red undertones. I did go in and revise my order for the next month and provide feedback, so I'm really hopeful that my second order will deliver more of what I need and want for my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Suzanne V.
21 juin 2026
Colour is nice doesn’t cover grey
POSTÉ PAR :
Suzanne V.
21 juin 2026
Poor coverage. Less than 1 week and my grey is visible.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Suzanne V. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely cover the greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Inga S.
19 juin 2026
Farbe rötlich
POSTÉ PAR :
Inga S.
19 juin 2026
Leider ist die Farbe kaum deckend und sehr rötlich (obwohl ich Asch bestelle). Die vorherige Farbe war extrem dunkel, obwohl es eigentlich die gleiche Mischung ist. Aktuell bin ich sehr unzufrieden und habe das Abo beendet.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut uns sehr leid, dass Sie mit dem Ergebnis Ihrer Farbbehandlung unzufrieden waren. Unsere eSalon-Zufriedenheitsgarantie ist uns ein wichtiges Anliegen, und wir unterstützen Sie gerne dabei, Ihre Farbwünsche zu erfüllen. Unsere Farbexperten haben Sie bereits per E-Mail kontaktiert und helfen Ihnen gerne weiter.
POSTÉ PAR :
Cindy A.
18 juin 2026
Not the color I expected
POSTÉ PAR :
Cindy A.
18 juin 2026
My hair was BRIGHT RED with this set. I had to purchase clarifier and green shampoo, it was embarrassing red. I then had to buy an ash light brown over it to calm down brassiness and red color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cindy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Daisy L.
17 juin 2026
Doesn't cover roots
POSTÉ PAR :
Daisy L.
17 juin 2026
the color was definitely pretty but much lighter than the photos and unfortunately my roots are still visible
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Daisy L. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Síle N.
16 juin 2026
Product great, put on a flex plan i didnt agree too
POSTÉ PAR :
Síle N.
16 juin 2026
No fault with product, very impressed by product actually. What put me off this is that I was automatically put on a flex plan, and charged for a colour 2 weeks after I had received 1st colour set . Was completely shocked when seen it arrive in post, checked account, money taken . No emails about this flex plan, automatically applies when you place initial order.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sile N. - We truly appreciate your feedback, and we are very sorry for the inconvenience regarding the Flex Plan. Upon reviewing your profile, we can see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help.
POSTÉ PAR :
Amanda E.
15 juin 2026
Ruined my Hair
POSTÉ PAR :
Amanda E.
15 juin 2026
This harsh color absolutely ruined my hair. It was supposed to be medium brown and colored it so dark it is nearly black. It was so dark and stained everything in sight so I was worried and washed it out after less than 10 minutes, even though the instructions said 35 minutes. I will have to have it professionally corrected now and I am worried about the damage it will take to lighten hair this dark. Somehow it also took all of the shine out of my hair and made it look drab and dull. I have colored my own hair for years and have never had anything stain my shower instantly like this. There was something wrong with this mix. I would give negative stars if possible.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda- Thank you for reaching out! We are so sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Dawn L.
14 juin 2026
Yuck
POSTÉ PAR :
Dawn L.
14 juin 2026
This color was okay The very first hair color I received from Esalon was very nice. The second and third were a messed up situation!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dawn - We are so sorry that your last situation was not great. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rose M.
11 juin 2026
Stubborn Gray
POSTÉ PAR :
Rose M.
11 juin 2026
In the pass i tried your product but i noticed that was not covering totally my gray and I stopped using it, I continued with the store brand but my hair was falling off a lot and I decided to go back to esalon.
Now that I tried for the 2nd time, I notice my gray still not completely cover and I requested something more for stubborn gray. Im still waiting.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rose - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Tammy T.
11 juin 2026
3rd order with leaks
POSTÉ PAR :
Tammy T.
11 juin 2026
My last orderer was the 3rd box in less than 6 months with seals broken and product leakage inside the box. I've used this service for several years & had great results until the last 6 months. Along with losing product, the color hasn't been consistent & has washed out of significantly size patches of hair within 2 or 3 washings.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tammy - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTÉ PAR :
Tracy C.
11 juin 2026
Very fiddly to apply roots first then rest of hair
POSTÉ PAR :
Tracy C.
11 juin 2026
Lovely colour but didn’t last as long as I’d hoped and much too fiddly to apply roots first then colour. I’ve also never seen so much hair dye on my bathroom tiles and I’ve been dying my hair for years! For me, it’s not worth an extra £15 more than a supermarket box dye.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tracy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Sally C.
10 juin 2026
Little disappointed
POSTÉ PAR :
Sally C.
10 juin 2026
I purchased my advised colour however when I used it I felt the coverage wasn't great. I am a brunette and have quite alot of greys for which I colour about every 3 weeks. At my roots the colour was alittle orange and the rest dark. Left on roots the recommended time and abit longer but didn't get the best result. Condition of my hair was great afterwards but not so great looking 😕
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sally C. - Thank you for your feedback. We're so sorry to hear that you are disappointed with the grey coverage of your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
POSTÉ PAR :
Sophia H.
10 juin 2026
Grays
POSTÉ PAR :
Sophia H.
10 juin 2026
I still had a lot of grays visable
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sophia- We truly appreciate your feedback! We are sorry to hear that the gray coverage was not what you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Victoria V.
10 juin 2026
Wanted to go lighter, didn’t happen
POSTÉ PAR :
Victoria V.
10 juin 2026
Originally I sent in pics of my current hair color (very dark brown almost black) and pictures of the color I wanted, a much lighter shade of brown like a honey brown. My custom color came in the mail labeled something like “golden brown” and I thought this is going to turn out nice then I dyed it and it literally looks like I didn’t, maybe one shade lighter at best if I’m in the sun I can notice a tad bit of brown. I even left the color in for an extra 15 minutes longer than the 35 minutes the instructions said. I went to change my next months custom color and again inserted pictures of the lighter brown I wanted but get an email saying “ previously colored hair can not be lightened”, well if I would have gotten the correct color hair dye sent to me the first time I guess I wouldn’t have this issue. I just went ahead and canceled because I’m not happy with the new options they gave me, stuck with the same color or just lighten the roots? No thanks.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Victoria - We truly appreciate your feedback! We are so sorry to hear that that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Caty A.
6 juin 2026
Hair color
POSTÉ PAR :
Caty A.
6 juin 2026
Only my 3rd time coloring my hair, but I felt as though I should’ve kept it in longer then 30 minutes. There was still a lot of gray hair that I felt as though it didn’t even touch, although it was on my entire head. The hair in front is my problem area.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Caty,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Kathrin E.
5 juin 2026
Haarfarbe
POSTÉ PAR :
Kathrin E.
5 juin 2026
Meine bestellte Haarfarbe war nicht ganz so wie beschrieben,das Dunkelbraun hatte einen leichten Rotlicht.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
POSTÉ PAR :
Silvia B.
4 juin 2026
Alptraum
POSTÉ PAR :
Silvia B.
4 juin 2026
Das Schlimmste für mich sind rötliche Haare.
Daher habe ich explizit auf meine von Natur aus rotblonden Haare hingewiesen, und ganz klar geäußert, KEINEN ROTSTICH haben zu wollen,
Bekommen habe ich orangerote Haare. Leuchtend.
Kümmert nicht wirklich jemand. Es wurde versprochen, neue Farbe zu schicken, kam bis heute - drei Wochen später- nicht an.
Ich habe nachgefragt und werde ignoriert.
Wer seinen Haar-Alptraum erleben will, kann gerne bestellen. Wünsche ich meinem ärgsten Feind nicht.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Silvia - Vielen Dank für Ihr Feedback zu Ihrer Haarfarbe. Bei eSalon arbeiten wir kontinuierlich daran, uns zu verbessern und sicherzustellen, dass jede Kundin und jeder Kunde mit seiner individuellen Haarfarbe rundum zufrieden ist.
Es tut uns sehr leid zu hören, dass Ihr Farbergebnis nicht ganz Ihren Erwartungen entspricht. Selbstverständlich sind Sie durch unsere Color Happiness Garantie abgesichert. Eine unserer Farbexpertinnen hat Ihnen bereits eine E-Mail gesendet, um gemeinsam mit Ihnen eine passende Lösung zu finden.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns zu kontaktieren.
POSTÉ PAR :
Kaitlyn T.
3 juin 2026
The color faded after a couple weeks
POSTÉ PAR :
Kaitlyn T.
3 juin 2026
I loved the color initially. It was even looking and the perfect copper color. but after two weeks it’s brown again and my grow out still didn’t hold the dye so it’s also visible like it was prior. It just looks like it completely washed out and is back to the way it looked before I dyed it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kaitlyn- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Leah J.
3 juin 2026
Please stop auto ship
POSTÉ PAR :
Leah J.
3 juin 2026
Not for me. Please stop my auto ship. Thanks
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Leah - We apologize that your hair color wasn’t what you expected. Upon reviewing your account, we see that you have already worked with a customer service agent to resolve this matter. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Colleen S.
2 juin 2026
developer leaked all over
POSTÉ PAR :
Colleen S.
2 juin 2026
One of the hair color kits of 2 sent to me had leaked all over inside the package and I didn't notice it until I went to use it and therefore could not color my greys and when I tried to contact the company to get a replacement asap I was unable to contact anyone on chat or email. Very dissatisfied. I waited 20 mins on hold for chat and noone addressed me at all!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Colleen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Heather W.
31 mai 2026
Ruined my hair
POSTÉ PAR :
Heather W.
31 mai 2026
After the first kit I ordered didn't cover my greys (less than 20% of my hair so not a lot of grey to cover) they sent me another kit with a different formula for the roots and the lengths. However as there were different amounts of developer, the sun has lightened the top of my hair differently to the lengths and I now have a visible tide mark around the top of my head. It is too soon to dye my hair all over again so I'm using temporary gloss to try and blend it and then will likely have to go to a salon. I contacted the support team for advice on how to fix it and they didn't even respond. I have cancelled and would advise others to proceed with caution. I will say though I loved the colour both times I've used it although it didn't cover my fine greys at my temples either time.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
I'm so sorry to hear you weren't happy with your color and grey coverage. We take our satisfaction guarantee very seriously. We'd love to make things right, and our talented team of colorists are ready to help. Please send us a quick email to [email protected] and we'll be happy to help you!
POSTÉ PAR :
Stefanie B.
31 mai 2026
Farbe deckt nicht
POSTÉ PAR :
Stefanie B.
31 mai 2026
Ich bin nicht zufrieden.Die Farbe deckt meinen grauen Haare nicht ab
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut mir sehr leid zu hören, dass Sie mit Ihrer Grauabdeckung unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
POSTÉ PAR :
Natalya T.
31 mai 2026
Disappointing on so many levels.
POSTÉ PAR :
Natalya T.
31 mai 2026
Wrong level and shade. Burns my scalp. Doesn't cover my 5% whites. Doesn't wash off as promised.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Natalya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Michelle E.
30 mai 2026
Too Dark no nuance and no shine. Please give me my old color.
POSTÉ PAR :
Michelle E.
30 mai 2026
Hated this new color. I want the old one for my next order. I want a demi with a glosser. This was flat and made my hair look horrible
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, as it was a flat color. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Josephine E.
30 mai 2026
Leider nicht den gewünschten Effekt
POSTÉ PAR :
Josephine E.
30 mai 2026
Ich habe naturblonde Haare. Beim letzten Friseurtermin wurden meine spitzen heller gemacht und mein Ansatz dunkler. Somit hatte ich 3 verschiedene Haarfarben. Ich habe mir bei esalon neue Farbe bestellt, auch beschrieben das ich die hellen Haare von den Spitzen für den ganzen Kopf möchte (Fotos habe ich mit geschickt). Leider sind die Haare immer noch wie vorher nur ein ticken heller, trotzdem nicht das was ich mir von esalon gewünscht hatte. Schade...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut mir sehr leid zu hören, dass Sie mit Ihrem Ergebnis unzufrieden waren . Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
POSTÉ PAR :
Dawn A.
28 mai 2026
Color faded
POSTÉ PAR :
Dawn A.
28 mai 2026
Has more of a purple undertone than brown. The color faded quick on the hair line than other hair coloring kits I’ve tried
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dawn- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Michelle D.
24 mai 2026
Hair dye
POSTÉ PAR :
Michelle D.
24 mai 2026
DO NOT USE, THIS MADE MY HAIR GREEN!!! I WAS SOOO UPSET!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Esther M.
23 mai 2026
Good coverage but colour not at all like expected
POSTÉ PAR :
Esther M.
23 mai 2026
The hair dye covered my grey hairs well and evenly so coverage is good. However, I am very cool toned and ordered ‘Ash’ brown. I was expecting a shade of brown that was ashy (bear in mind my own hair tone has no warmth at all so didn’t warm up the colour in any way). My hair turned out super auburn/orangey which is not at all what I hoped for so overall, I am disappointed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Esther M. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Marina H.
22 mai 2026
Keine Grauabdeckung
POSTÉ PAR :
Marina H.
22 mai 2026
Die Farbe ist schön aber die grauen Haare sind nicht abgedeckt.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marina - Es tut uns leid zu hören, dass Sie mit der Grauabdeckung Ihrer letzten Farbanwendung enttäuscht waren. Ihre Ergebnisse sind uns wichtig, und wir nehmen unsere Color Happiness Garantie sehr ernst. Bitte achten Sie auf eine E-Mail von unseren Farbspezialisten, damit wir das Problem schnell für Sie lösen können. Wir wissen Ihr Feedback sehr zu schätzen und auch die Möglichkeit, es für Sie in Ordnung zu bringen!
POSTÉ PAR :
nanette G.
22 mai 2026
Not what i wanted
POSTÉ PAR :
nanette G.
22 mai 2026
Cant seem to get the colour im asking for have tried contacting the colourist, cancelling my subscription and placing fresh order but nooe not happening
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nanette G. - We're so sorry to hear that your hair colour doesn't meet your expectations. Your colourist will work with you to meet your hair colour goals. Please keep your eye out for an email from us shortly for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Ewa W.
21 mai 2026
Poor grey coverage
POSTÉ PAR :
Ewa W.
21 mai 2026
I am disappointed with this brand. That product did not cover my grey hair and after a week a colour was gone completely.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I'm so sorry to hear you were unhappy with your grey coverage. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and we'll help you out!
POSTÉ PAR :
Diamond S.
20 mai 2026
Easy but still dark roots
POSTÉ PAR :
Diamond S.
20 mai 2026
Super easy to use and easy instructions. But my roots are still dark
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Diamond- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Cassie J.
18 mai 2026
Didn't cover grey hair
POSTÉ PAR :
Cassie J.
18 mai 2026
Really nice product but don't cover grey hair gave an extra 10 mins in time. Sadly will have to redye.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I'm so sorry to hear you weren't happy with your gray coverage. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists are ready to help. Please send us a quick email to [email protected] and we'll be happy to assist you.
POSTÉ PAR :
Mindy K.
18 mai 2026
Did not cover my greys
POSTÉ PAR :
Mindy K.
18 mai 2026
I followed the instructions and it did not cover my greys at all and I dont see any purple in my hair, plus the bottle once I was done set it down and it exploded all over my bathroom i have to paint my bathroom now
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Susan T.
17 mai 2026
Constant battle with brassiness
POSTÉ PAR :
Susan T.
17 mai 2026
I’m a seasoned eSalon customer at this point with 25 color orders. I’m starting to doubt that any shade of blonde they send will ever turn out anything other than orange. Which make sense because every picture of a blonde on the website is the same orangey hue. I just want a cool tone, and adjustment after adjustment I just can’t get it with esalon. Probably great for anything other than blonde, but I’m about to give up and go back to paying hundreds. I’m giving one more adjustment a try and if it doesn’t turn out, as usual, I’m done. This has been so disappointing.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Susan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Donnie G.
16 mai 2026
Color
POSTÉ PAR :
Donnie G.
16 mai 2026
Im sorry my hair color didnt change way it was supposed to it turned out not right turned brown not red I want red please help me get it right it didnt work why did it turn and not turn red at all why I aint happy with it im sorry and by the way it takes 2 bottles to even dye my hair please send copper red not brown please thanks
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Donnie- We truly appreciate your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Yvonne L.
16 mai 2026
Schön Verpackt, dass war’s dann auch
POSTÉ PAR :
Yvonne L.
16 mai 2026
Grauabdeckung naja - es ist nicht voll abdeckend.
ACHTUNG: meine Kopfhaut hat mehrere Tage nach der Anwendung gebrannt!
Achtung Abo Falle - ohne es zu wissen wird einem bei der ersten Bestellung direkt ein Abo angelegt. Die Ware wird verschickt und kostet dann mehr als das Doppelte. Rücksendung nach England auf eigene Kosten.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut mir sehr leid zu hören, dass Sie mit Ihrer Grauabdeckung unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Sie haben leider eine allergische Reaktion erlebt. Es tut uns noch einmal leid für das Missverständnis. Wir dachten, Sie erwarteten die nächste Bestellung von Ihrem wiederkehrenden Farb-Abo, weil wir eine Erinnerung per Email 5 Tage vor der Bearbeitung schicken. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter
POSTÉ PAR :
Marilyn F.
15 mai 2026
For the last most recent shipment only.
POSTÉ PAR :
Marilyn F.
15 mai 2026
I have been very pleased with all kits except the most recent shipment. The color kept fizzing over. The lotions remained a dark brown, before applying my roots. It did not look the normal shade. Once applied, the color did not cover well at all. I read instructions as usual & proceeded to color my roots as soon as I mixed the solutions. Question: are you receiving payments for all of your color kits sent to me? My records show not! Please respond and provide a phone number. The usual phone number is not allowing me to speak to an agent. If I need to pay, kindly bill me. Marilyn Fries 909-247-0001
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marilyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color fizzed over and the color did not take the normal shade. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Diana B.
15 mai 2026
Nach 3 mal Waschen waren viele graue Haare sichtbar
POSTÉ PAR :
Diana B.
15 mai 2026
Nach 3 mal Waschen waren viele graue Haare wieder sichtbar .
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut mir sehr leid zu hören, dass Sie mit Ihrer Grauabdeckung unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter
POSTÉ PAR :
Sandra W.
15 mai 2026
Ich sehe aus wie vorher
POSTÉ PAR :
Sandra W.
15 mai 2026
Leider bin ich total enttäuscht worden. Ich hatte mich so gefreut und war vom Ergebnis so enttäuscht. Es gab nämlich kein Ergebnis. Ich sehe aus wie vorher, es hat sich rein garnichts getan!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter
POSTÉ PAR :
Sheryl L.
13 mai 2026
Not for me
POSTÉ PAR :
Sheryl L.
13 mai 2026
My hair turned orange not for me please make sure I don’t get any more products of any auto ship.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jeneen R.
13 mai 2026
Loved the packaging, color didn't work for me
POSTÉ PAR :
Jeneen R.
13 mai 2026
I loved how easy it was to mix the color but it was the wrong color. My hair is dark brown/black and the color was more of a milk chocolate. It also didn't cover a lot of the gray. Second shipment, the color was darker but not dark enough and again had the same issues with the grays. I sent my third shipment back and waiting on my refund.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jeneen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Daniela A.
12 mai 2026
Deckte Grauhaare nicht ab
POSTÉ PAR :
Daniela A.
12 mai 2026
Die Farbe an sich war schön, jedoch hat diese meine grauen Haare am Ansatz leider nicht abgedeckt (trotz längerer Einwirkzeit als zu dem Rest der Längen.
Das schaffen günstigere Drogerieprodukte deutlich besser.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut mir sehr leid zu hören, dass Sie mit der Grauabdeckung unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
POSTÉ PAR :
Marleen M.
12 mai 2026
Dark blonde??
POSTÉ PAR :
Marleen M.
12 mai 2026
If you mixed dark blonde for me, I’ll eat my hat! It is medium/dark brown. It’s not what I wanted. I told you I had been using different blonde shades. I will not be using esalon again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marleen- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Keli H.
11 mai 2026
Yep super brassy and white hair red
POSTÉ PAR :
Keli H.
11 mai 2026
I’m at a loss. I was very specific and what I said my problems were. I was very hopeful. Once again, yes, the brown and the light and brown from the sun came out a beautiful, dark, medium hash brown any hairs that were white, even softened beforehand and developer applied beforehand to open the pores and left it. Sit on longer as instructed for the white hair. Yep red! 👎I’d like my money back, but I’m certainly not getting any more.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Keli - We’re so sorry to hear that you were disappointed by the results of your color application and it was too red. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Rianna K.
10 mai 2026
Didn’t work and no response from eSalon despite 2 messages
POSTÉ PAR :
Rianna K.
10 mai 2026
I sent clear pics of my hair and the product I received didn’t work. I messaged them twice and had no response. Customer service is not good enough
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rianna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Dawn M.
10 mai 2026
Changed hair color
POSTÉ PAR :
Dawn M.
10 mai 2026
I ordered 8n summer blonde to go from dark 🔵 blonde to a lighter blonde, I ended up with dark blonde with reddish tint, it darkened my hair color not lightened it!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dawn- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Reni L.
8 mai 2026
Did not damage
POSTÉ PAR :
Reni L.
8 mai 2026
I didn't want orange, asked for no orange in my hair. Got lots of orange in my hair. 😟
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Reni - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Becca Davies D.
7 mai 2026
Awful
POSTÉ PAR :
Becca Davies D.
7 mai 2026
Please don’t waste your money. This is probably one of the worst hair dyes I’ve used. The bottles aren’t big enough to do your full head, the dye itself sets on your hair so it’s impossible to massage/ distribute evenly through the hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Becca Davies D. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been. Based on your profile, we see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Katrina A.
7 mai 2026
Wrong color and they didn't fix it
POSTÉ PAR :
Katrina A.
7 mai 2026
It was not the right color and I asked for it to be redone and they said they would but never sent it and are now sending another order of the wrong color and charging me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katrina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly.
POSTÉ PAR :
Jessica J.
5 mai 2026
Didn't like the color
POSTÉ PAR :
Jessica J.
5 mai 2026
I didn't like the color but have worked with the color specialist to get a different color blend. I will update after the new color arrives.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica- We truly appreciate your feedback! We're so sorry to hear you weren't a fan on the color but to hear that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Emma L.
4 mai 2026
Disappointed
POSTÉ PAR :
Emma L.
4 mai 2026
Unfortunately the product did not cover the grey hairs, which was my main concern
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I'm so sorry to hear you were unhappy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and our colorist team will help you out!
POSTÉ PAR :
Erin Y.
3 mai 2026
gray coverage
POSTÉ PAR :
Erin Y.
3 mai 2026
It did not cover gray
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Erin- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Lizzie W.
2 mai 2026
Appalled
POSTÉ PAR :
Lizzie W.
2 mai 2026
I am absolutely appalled by this dye! My ‘medium ash brown’ dye turned black, I’ve washed my hair 6 times in an attempt to fade it and now it is patchy and has chunks of black and chunks of a reddish brown. I’ve been home dying my hair for years and this is the worst dye I have ever used and will need a professional to sort!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I'm so sorry to hear you were unhappy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and our colorist team will help you out!
POSTÉ PAR :
Glenda C.
2 mai 2026
Bottle was leaking
POSTÉ PAR :
Glenda C.
2 mai 2026
Hello E Salon
I have been a customer for a while and have not had any issues with products until this shipment. The bottle of Developer has leaked in the box and I don’t think there would enough to use. Could you please advise.
Thank You
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Glenda- Thank you for your feedback regarding your color shipment. We are so sorry to hear it arrived with the developer leaking. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their order! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
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