I do love the quality of your hair dye. What's frustrating is that you don't send what we order! The color always comes out too dark! My medium brown comes out like black.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
This product seems to be a professional level product for the public to use. Drug store hair color products did nothing for my gray except tint it yellow. This is the ONLY hair coloring that completely covers all my gray hair. However, since it's a liquid, it's very messy to use. In the directions, if you're still stating for the last step, to get into the shower to rinse the dye off, then I still think you're wrong in your instruction. I wouldn't want to turn around only to discover that the back of my body is also dyed brown.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I have been using this hair colour for about a year now and it is the only one that covers grey completely. It is possible to adjust the colour if you fancy a change and the results are really good.
My only concern is that using the colour is quite messy and even though I cover as much as I can in the bathroom I still end up with splashes everywhere.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Klara - We're truly sorry that our Made For You color did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a formulation that you love. We hope to continue helping you find hair perfection!
POSTÉ PAR :
tracy B.
12 mars 2016
Perfect!
POSTÉ PAR :
tracy B.
12 mars 2016
Your folks did what my hairdresser couldn't. You get me!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I love this hair coloring system, its professional class, and the color itself.
I only wish that the step 2 (the gloss) was less watery. It usually causes me to make a big mess.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heather - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
mattie M.
12 mars 2016
Consistently perfect color
POSTÉ PAR :
mattie M.
12 mars 2016
The only improvement I would suggest is a slightly bigger bottle. I sometimes run out of dye.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I love the product; esalon colorists have matched my "before-gray" beautifully. But the instructions leave a lot to be desired. No reason is given for different instructions--apparently I'm supposed to spend $20 to color just my roots, now that I've been using esalon for a year. It would be nice if the instructions came with a paragraph explaining the changes.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Novap - We’re sorry you feel our product is too expensive. We create professional grade, customized products to suit each client’s needs. Our product ingredients are of exceptional salon quality and less damaging than standard ones. And, just like in a salon, our expert stylists are available for consultation with every order for guidance. Our service provides an exceptional value: it’s far superior to off-the-shelf products and significantly lower than the expense you would typically pay at a salon.
POSTÉ PAR :
Jackie M.
12 mars 2016
Consistent color
POSTÉ PAR :
Jackie M.
12 mars 2016
I never have the brassy, dark color I would get from drugstore brands.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
My first delivery was too dark so I contacted esalon to adjust the formula. The first adjustment still had a little too much brown and purple. My second request has given me the perfect balance of red and brown for a great auburn color!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Mandy - We're glad to hear that you're enjoying your adjusted hair color! We truly value your feedback and look forward to hearing from you again in the future!
POSTÉ PAR :
Christal K.
11 mars 2016
Color
POSTÉ PAR :
Christal K.
11 mars 2016
Would like to go a little lighter next time but I love this one.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christal - We're glad to hear that you're enjoying your current hair color! Let us know on your next order and we can go lighter next time. We look forward to our next opportunity to delight you!
POSTÉ PAR :
corina E.
11 mars 2016
perfect color
POSTÉ PAR :
corina E.
11 mars 2016
The color is great, but neither this time it didnt cover well the grey hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Corina - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTÉ PAR :
Kim H.
11 mars 2016
Nice color
POSTÉ PAR :
Kim H.
11 mars 2016
I really like my color and it is easy to change when I want a bit more red or want to go more brunette. My only complaint is that it is so difficult to get off of the scalp. I scrub and scrub in an effort to remove it. After a week or so, I finally feel that it is completely clean.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kim - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Ann L.
11 mars 2016
Lots of compliments
POSTÉ PAR :
Ann L.
11 mars 2016
Shipping is a little slow, but I love the color and how well they matched the color for me. I have thick long hair and it's always enough color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ann - We're thrilled to hear that you're enjoying your hair color! We apologize for the less than optimal shipping time. We look forward to our next opportunity to delight you!
POSTÉ PAR :
Diane K H.
11 mars 2016
Nice Product
POSTÉ PAR :
Diane K H.
11 mars 2016
Product results in great hair color & is easy to use. My only issue is cost, especially with shipping charges.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sheryl - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future!
POSTÉ PAR :
Kayla P.
11 mars 2016
Love my color!
POSTÉ PAR :
Kayla P.
11 mars 2016
It's a beautiful shade of medium brown/red violet. I still would have liked more purple tint to it, but I do like how it turned out.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kayla - We're so thrilled to hear that you're enjoying your hair color even though it did not come out how you intended! If you would like a reformulation please let us know! We truly value your feedback and look forward to hearing from you again in the future!
POSTÉ PAR :
Gwen D.
11 mars 2016
Perfect match
POSTÉ PAR :
Gwen D.
11 mars 2016
I had a problem with coverage of the gray, but interactions by email helped take care of it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stacy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTÉ PAR :
Alexis S.
11 mars 2016
Easy to work with - phenomenal results
POSTÉ PAR :
Alexis S.
11 mars 2016
I am not a hair person! I just don't know how to do all that stuff but I'm telling you this was almost as easy as washing your hair, the results though were well beyond what I had ever expected, my Daughter who does know what she's doing had dyed my hair red I didn't want to do the upkeep of it so wanted to go back brown, well I've done this before at the salon and it's never easy because they can't take you from red back to brown in one process. Well shame on them because eSalon took me there no problem! I have a lot of grey now that I did not have then as well. I recommend this very much. What a fantastic product and experience!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Susan E.
11 mars 2016
Grey came back
POSTÉ PAR :
Susan E.
11 mars 2016
The color was right on. Didn't look like a fake red head. Looked very natural. However, the grey came back almost immediately. Which was the main reason I bought the color in the first place. That's why I only gave 4 stars.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Catherine H.
10 mars 2016
What was promised
POSTÉ PAR :
Catherine H.
10 mars 2016
The color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer.
3 sur 3 personnes ont trouvé cet avis utile. Et vous ?
Catherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTÉ PAR :
Kathrin E.
5 juin 2026
Haarfarbe
POSTÉ PAR :
Kathrin E.
5 juin 2026
Meine bestellte Haarfarbe war nicht ganz so wie beschrieben,das Dunkelbraun hatte einen leichten Rotlicht.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Das Schlimmste für mich sind rötliche Haare.
Daher habe ich explizit auf meine von Natur aus rotblonden Haare hingewiesen, und ganz klar geäußert, KEINEN ROTSTICH haben zu wollen,
Bekommen habe ich orangerote Haare. Leuchtend.
Kümmert nicht wirklich jemand. Es wurde versprochen, neue Farbe zu schicken, kam bis heute - drei Wochen später- nicht an.
Ich habe nachgefragt und werde ignoriert.
Wer seinen Haar-Alptraum erleben will, kann gerne bestellen. Wünsche ich meinem ärgsten Feind nicht.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Silvia - Vielen Dank für Ihr Feedback zu Ihrer Haarfarbe. Bei eSalon arbeiten wir kontinuierlich daran, uns zu verbessern und sicherzustellen, dass jede Kundin und jeder Kunde mit seiner individuellen Haarfarbe rundum zufrieden ist.
Es tut uns sehr leid zu hören, dass Ihr Farbergebnis nicht ganz Ihren Erwartungen entspricht. Selbstverständlich sind Sie durch unsere Color Happiness Garantie abgesichert. Eine unserer Farbexpertinnen hat Ihnen bereits eine E-Mail gesendet, um gemeinsam mit Ihnen eine passende Lösung zu finden.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns zu kontaktieren.
POSTÉ PAR :
Kaitlyn T.
3 juin 2026
The color faded after a couple weeks
POSTÉ PAR :
Kaitlyn T.
3 juin 2026
I loved the color initially. It was even looking and the perfect copper color. but after two weeks it’s brown again and my grow out still didn’t hold the dye so it’s also visible like it was prior. It just looks like it completely washed out and is back to the way it looked before I dyed it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kaitlyn- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Leah J.
3 juin 2026
Please stop auto ship
POSTÉ PAR :
Leah J.
3 juin 2026
Not for me. Please stop my auto ship. Thanks
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Leah - We apologize that your hair color wasn’t what you expected. Upon reviewing your account, we see that you have already worked with a customer service agent to resolve this matter. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Colleen S.
2 juin 2026
developer leaked all over
POSTÉ PAR :
Colleen S.
2 juin 2026
One of the hair color kits of 2 sent to me had leaked all over inside the package and I didn't notice it until I went to use it and therefore could not color my greys and when I tried to contact the company to get a replacement asap I was unable to contact anyone on chat or email. Very dissatisfied. I waited 20 mins on hold for chat and noone addressed me at all!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Colleen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Heather W.
31 mai 2026
Ruined my hair
POSTÉ PAR :
Heather W.
31 mai 2026
After the first kit I ordered didn't cover my greys (less than 20% of my hair so not a lot of grey to cover) they sent me another kit with a different formula for the roots and the lengths. However as there were different amounts of developer, the sun has lightened the top of my hair differently to the lengths and I now have a visible tide mark around the top of my head. It is too soon to dye my hair all over again so I'm using temporary gloss to try and blend it and then will likely have to go to a salon. I contacted the support team for advice on how to fix it and they didn't even respond. I have cancelled and would advise others to proceed with caution. I will say though I loved the colour both times I've used it although it didn't cover my fine greys at my temples either time.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I'm so sorry to hear you weren't happy with your color and grey coverage. We take our satisfaction guarantee very seriously. We'd love to make things right, and our talented team of colorists are ready to help. Please send us a quick email to [email protected] and we'll be happy to help you!
POSTÉ PAR :
Stefanie B.
31 mai 2026
Farbe deckt nicht
POSTÉ PAR :
Stefanie B.
31 mai 2026
Ich bin nicht zufrieden.Die Farbe deckt meinen grauen Haare nicht ab
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut mir sehr leid zu hören, dass Sie mit Ihrer Grauabdeckung unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
POSTÉ PAR :
Natalya T.
31 mai 2026
Disappointing on so many levels.
POSTÉ PAR :
Natalya T.
31 mai 2026
Wrong level and shade. Burns my scalp. Doesn't cover my 5% whites. Doesn't wash off as promised.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Natalya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Michelle E.
30 mai 2026
Too Dark no nuance and no shine. Please give me my old color.
POSTÉ PAR :
Michelle E.
30 mai 2026
Hated this new color. I want the old one for my next order. I want a demi with a glosser. This was flat and made my hair look horrible
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, as it was a flat color. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Josephine E.
30 mai 2026
Leider nicht den gewünschten Effekt
POSTÉ PAR :
Josephine E.
30 mai 2026
Ich habe naturblonde Haare. Beim letzten Friseurtermin wurden meine spitzen heller gemacht und mein Ansatz dunkler. Somit hatte ich 3 verschiedene Haarfarben. Ich habe mir bei esalon neue Farbe bestellt, auch beschrieben das ich die hellen Haare von den Spitzen für den ganzen Kopf möchte (Fotos habe ich mit geschickt). Leider sind die Haare immer noch wie vorher nur ein ticken heller, trotzdem nicht das was ich mir von esalon gewünscht hatte. Schade...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut mir sehr leid zu hören, dass Sie mit Ihrem Ergebnis unzufrieden waren . Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
POSTÉ PAR :
Dawn A.
28 mai 2026
Color faded
POSTÉ PAR :
Dawn A.
28 mai 2026
Has more of a purple undertone than brown. The color faded quick on the hair line than other hair coloring kits I’ve tried
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dawn- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Michelle D.
24 mai 2026
Hair dye
POSTÉ PAR :
Michelle D.
24 mai 2026
DO NOT USE, THIS MADE MY HAIR GREEN!!! I WAS SOOO UPSET!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Esther M.
23 mai 2026
Good coverage but colour not at all like expected
POSTÉ PAR :
Esther M.
23 mai 2026
The hair dye covered my grey hairs well and evenly so coverage is good. However, I am very cool toned and ordered ‘Ash’ brown. I was expecting a shade of brown that was ashy (bear in mind my own hair tone has no warmth at all so didn’t warm up the colour in any way). My hair turned out super auburn/orangey which is not at all what I hoped for so overall, I am disappointed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Esther M. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Marina H.
22 mai 2026
Keine Grauabdeckung
POSTÉ PAR :
Marina H.
22 mai 2026
Die Farbe ist schön aber die grauen Haare sind nicht abgedeckt.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marina - Es tut uns leid zu hören, dass Sie mit der Grauabdeckung Ihrer letzten Farbanwendung enttäuscht waren. Ihre Ergebnisse sind uns wichtig, und wir nehmen unsere Color Happiness Garantie sehr ernst. Bitte achten Sie auf eine E-Mail von unseren Farbspezialisten, damit wir das Problem schnell für Sie lösen können. Wir wissen Ihr Feedback sehr zu schätzen und auch die Möglichkeit, es für Sie in Ordnung zu bringen!
POSTÉ PAR :
nanette G.
22 mai 2026
Not what i wanted
POSTÉ PAR :
nanette G.
22 mai 2026
Cant seem to get the colour im asking for have tried contacting the colourist, cancelling my subscription and placing fresh order but nooe not happening
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nanette G. - We're so sorry to hear that your hair colour doesn't meet your expectations. Your colourist will work with you to meet your hair colour goals. Please keep your eye out for an email from us shortly for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Ewa W.
21 mai 2026
Poor grey coverage
POSTÉ PAR :
Ewa W.
21 mai 2026
I am disappointed with this brand. That product did not cover my grey hair and after a week a colour was gone completely.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I'm so sorry to hear you were unhappy with your grey coverage. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and we'll help you out!
POSTÉ PAR :
Diamond S.
20 mai 2026
Easy but still dark roots
POSTÉ PAR :
Diamond S.
20 mai 2026
Super easy to use and easy instructions. But my roots are still dark
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Diamond- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Cassie J.
18 mai 2026
Didn't cover grey hair
POSTÉ PAR :
Cassie J.
18 mai 2026
Really nice product but don't cover grey hair gave an extra 10 mins in time. Sadly will have to redye.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I'm so sorry to hear you weren't happy with your gray coverage. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists are ready to help. Please send us a quick email to [email protected] and we'll be happy to assist you.
POSTÉ PAR :
Mindy K.
18 mai 2026
Did not cover my greys
POSTÉ PAR :
Mindy K.
18 mai 2026
I followed the instructions and it did not cover my greys at all and I dont see any purple in my hair, plus the bottle once I was done set it down and it exploded all over my bathroom i have to paint my bathroom now
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Susan T.
17 mai 2026
Constant battle with brassiness
POSTÉ PAR :
Susan T.
17 mai 2026
I’m a seasoned eSalon customer at this point with 25 color orders. I’m starting to doubt that any shade of blonde they send will ever turn out anything other than orange. Which make sense because every picture of a blonde on the website is the same orangey hue. I just want a cool tone, and adjustment after adjustment I just can’t get it with esalon. Probably great for anything other than blonde, but I’m about to give up and go back to paying hundreds. I’m giving one more adjustment a try and if it doesn’t turn out, as usual, I’m done. This has been so disappointing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Donnie G.
16 mai 2026
Color
POSTÉ PAR :
Donnie G.
16 mai 2026
Im sorry my hair color didnt change way it was supposed to it turned out not right turned brown not red I want red please help me get it right it didnt work why did it turn and not turn red at all why I aint happy with it im sorry and by the way it takes 2 bottles to even dye my hair please send copper red not brown please thanks
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Donnie- We truly appreciate your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Yvonne L.
16 mai 2026
Schön Verpackt, dass war’s dann auch
POSTÉ PAR :
Yvonne L.
16 mai 2026
Grauabdeckung naja - es ist nicht voll abdeckend.
ACHTUNG: meine Kopfhaut hat mehrere Tage nach der Anwendung gebrannt!
Achtung Abo Falle - ohne es zu wissen wird einem bei der ersten Bestellung direkt ein Abo angelegt. Die Ware wird verschickt und kostet dann mehr als das Doppelte. Rücksendung nach England auf eigene Kosten.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut mir sehr leid zu hören, dass Sie mit Ihrer Grauabdeckung unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Sie haben leider eine allergische Reaktion erlebt. Es tut uns noch einmal leid für das Missverständnis. Wir dachten, Sie erwarteten die nächste Bestellung von Ihrem wiederkehrenden Farb-Abo, weil wir eine Erinnerung per Email 5 Tage vor der Bearbeitung schicken. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter
POSTÉ PAR :
Marilyn F.
15 mai 2026
For the last most recent shipment only.
POSTÉ PAR :
Marilyn F.
15 mai 2026
I have been very pleased with all kits except the most recent shipment. The color kept fizzing over. The lotions remained a dark brown, before applying my roots. It did not look the normal shade. Once applied, the color did not cover well at all. I read instructions as usual & proceeded to color my roots as soon as I mixed the solutions. Question: are you receiving payments for all of your color kits sent to me? My records show not! Please respond and provide a phone number. The usual phone number is not allowing me to speak to an agent. If I need to pay, kindly bill me. Marilyn Fries 909-247-0001
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marilyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color fizzed over and the color did not take the normal shade. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Diana B.
15 mai 2026
Nach 3 mal Waschen waren viele graue Haare sichtbar
POSTÉ PAR :
Diana B.
15 mai 2026
Nach 3 mal Waschen waren viele graue Haare wieder sichtbar .
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut mir sehr leid zu hören, dass Sie mit Ihrer Grauabdeckung unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter
POSTÉ PAR :
Sandra W.
15 mai 2026
Ich sehe aus wie vorher
POSTÉ PAR :
Sandra W.
15 mai 2026
Leider bin ich total enttäuscht worden. Ich hatte mich so gefreut und war vom Ergebnis so enttäuscht. Es gab nämlich kein Ergebnis. Ich sehe aus wie vorher, es hat sich rein garnichts getan!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter
POSTÉ PAR :
Sheryl L.
13 mai 2026
Not for me
POSTÉ PAR :
Sheryl L.
13 mai 2026
My hair turned orange not for me please make sure I don’t get any more products of any auto ship.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jeneen R.
13 mai 2026
Loved the packaging, color didn't work for me
POSTÉ PAR :
Jeneen R.
13 mai 2026
I loved how easy it was to mix the color but it was the wrong color. My hair is dark brown/black and the color was more of a milk chocolate. It also didn't cover a lot of the gray. Second shipment, the color was darker but not dark enough and again had the same issues with the grays. I sent my third shipment back and waiting on my refund.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jeneen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Daniela A.
12 mai 2026
Deckte Grauhaare nicht ab
POSTÉ PAR :
Daniela A.
12 mai 2026
Die Farbe an sich war schön, jedoch hat diese meine grauen Haare am Ansatz leider nicht abgedeckt (trotz längerer Einwirkzeit als zu dem Rest der Längen.
Das schaffen günstigere Drogerieprodukte deutlich besser.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut mir sehr leid zu hören, dass Sie mit der Grauabdeckung unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
POSTÉ PAR :
Marleen M.
12 mai 2026
Dark blonde??
POSTÉ PAR :
Marleen M.
12 mai 2026
If you mixed dark blonde for me, I’ll eat my hat! It is medium/dark brown. It’s not what I wanted. I told you I had been using different blonde shades. I will not be using esalon again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marleen- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Keli H.
11 mai 2026
Yep super brassy and white hair red
POSTÉ PAR :
Keli H.
11 mai 2026
I’m at a loss. I was very specific and what I said my problems were. I was very hopeful. Once again, yes, the brown and the light and brown from the sun came out a beautiful, dark, medium hash brown any hairs that were white, even softened beforehand and developer applied beforehand to open the pores and left it. Sit on longer as instructed for the white hair. Yep red! 👎I’d like my money back, but I’m certainly not getting any more.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Keli - We’re so sorry to hear that you were disappointed by the results of your color application and it was too red. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Rianna K.
10 mai 2026
Didn’t work and no response from eSalon despite 2 messages
POSTÉ PAR :
Rianna K.
10 mai 2026
I sent clear pics of my hair and the product I received didn’t work. I messaged them twice and had no response. Customer service is not good enough
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rianna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Dawn M.
10 mai 2026
Changed hair color
POSTÉ PAR :
Dawn M.
10 mai 2026
I ordered 8n summer blonde to go from dark 🔵 blonde to a lighter blonde, I ended up with dark blonde with reddish tint, it darkened my hair color not lightened it!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dawn- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Reni L.
8 mai 2026
Did not damage
POSTÉ PAR :
Reni L.
8 mai 2026
I didn't want orange, asked for no orange in my hair. Got lots of orange in my hair. 😟
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Reni - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Becca Davies D.
7 mai 2026
Awful
POSTÉ PAR :
Becca Davies D.
7 mai 2026
Please don’t waste your money. This is probably one of the worst hair dyes I’ve used. The bottles aren’t big enough to do your full head, the dye itself sets on your hair so it’s impossible to massage/ distribute evenly through the hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Becca Davies D. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been. Based on your profile, we see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Katrina A.
7 mai 2026
Wrong color and they didn't fix it
POSTÉ PAR :
Katrina A.
7 mai 2026
It was not the right color and I asked for it to be redone and they said they would but never sent it and are now sending another order of the wrong color and charging me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katrina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly.
POSTÉ PAR :
Jessica J.
5 mai 2026
Didn't like the color
POSTÉ PAR :
Jessica J.
5 mai 2026
I didn't like the color but have worked with the color specialist to get a different color blend. I will update after the new color arrives.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica- We truly appreciate your feedback! We're so sorry to hear you weren't a fan on the color but to hear that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Emma L.
4 mai 2026
Disappointed
POSTÉ PAR :
Emma L.
4 mai 2026
Unfortunately the product did not cover the grey hairs, which was my main concern
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I'm so sorry to hear you were unhappy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and our colorist team will help you out!
POSTÉ PAR :
Erin Y.
3 mai 2026
gray coverage
POSTÉ PAR :
Erin Y.
3 mai 2026
It did not cover gray
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Erin- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Lizzie W.
2 mai 2026
Appalled
POSTÉ PAR :
Lizzie W.
2 mai 2026
I am absolutely appalled by this dye! My ‘medium ash brown’ dye turned black, I’ve washed my hair 6 times in an attempt to fade it and now it is patchy and has chunks of black and chunks of a reddish brown. I’ve been home dying my hair for years and this is the worst dye I have ever used and will need a professional to sort!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I'm so sorry to hear you were unhappy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and our colorist team will help you out!
POSTÉ PAR :
Glenda C.
2 mai 2026
Bottle was leaking
POSTÉ PAR :
Glenda C.
2 mai 2026
Hello E Salon
I have been a customer for a while and have not had any issues with products until this shipment. The bottle of Developer has leaked in the box and I don’t think there would enough to use. Could you please advise.
Thank You
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Glenda- Thank you for your feedback regarding your color shipment. We are so sorry to hear it arrived with the developer leaking. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their order! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Caitlin B.
30 avril 2026
Bad coloura
POSTÉ PAR :
Caitlin B.
30 avril 2026
Very brassy colour even got Ano colour set out and it was still orange
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I'm so sorry to hear you were unhappy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists are here to help. Please send us a quick email at [email protected] and we'll help you from there.
POSTÉ PAR :
Claudia G.
25 avril 2026
No better then normal hair dye
POSTÉ PAR :
Claudia G.
25 avril 2026
I have used this twice now, and can say it is definitely not worth it. None of the times I managed to get an even colour on the length of my hair, despite following the instructions. The colour fades significantly after 5-6 washes, although chosen a permanent one. The only plus it has compared to the normal dye you would buy in a shop, is that when colour fades, it is a more natural look. I will definitely not try it a third time.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Claudia -We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Katherin G.
24 avril 2026
No me gustó el color final
POSTÉ PAR :
Katherin G.
24 avril 2026
Las raíces quedaron perfectas pero las puntas quedaron cobre naranja. Se suponía que quedara todo castaño oscuro cobrizo
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katherin - Lamentamos mucho saber que los resultados de su aplicación de color no fueron de su agrado - que las puntas quedaron cobre naranja. Nuestra Garantía de Satisfacción con el Color de eSalon es un compromiso que siempre respaldamos, y trabajaremos con usted para ayudarle a lograr sus objetivos de coloración. ¡Por favor, esté atento a un correo electrónico nuestro con los siguientes pasos a seguir! Agradecemos sinceramente sus comentarios.
POSTÉ PAR :
Savannah A.
23 avril 2026
No modifications
POSTÉ PAR :
Savannah A.
23 avril 2026
I asked for a modification of my subscription color I had been getting. I wanted lighter overall color with more copper/red undertones. No substantial changes were made or atleast not the changes I had requested to be done.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Savannah- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Mary W.
23 avril 2026
Doesn’t cover the gray
POSTÉ PAR :
Mary W.
23 avril 2026
It’s a great product but it doesn’t cover the gray. The color so was matched with was lovely but it barely worked on my roots. The company sent me a replacement that was a darker color. I had the same problem! I followed the instructions to the tee. Unfortunately, it did not work. Nor did they stand by their 100% guarantee.
Bottom line… do not purchase if you expect the product to cover your gray roots!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mary- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Dave J.
23 avril 2026
Don't cover my grey
POSTÉ PAR :
Dave J.
23 avril 2026
I ordered dark brown. After following the time for both bottles, my grey is not covered. It is not white. But it is 80% white. So, the grey is not turning 100% brown. The result sadly is no different than store bought.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
dave - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Margit S.
21 avril 2026
I mag nicht die Farbe
POSTÉ PAR :
Margit S.
21 avril 2026
I mag nicht die farbe, . Ich will nicht mehr
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Margit - Vielen Dank, dass Sie uns hier bei eSalon kontaktiert haben! Es tut uns sehr leid zu hören, dass unsere Farbe Ihre Erwartungen nicht erfüllt hat. Unsere Color Happiness Garantie nehmen wir sehr ernst. Wir möchten gemeinsam mit Ihnen eine Lösung finden, damit Ihr Haar wieder optimal aussieht.
Bitte halten Sie in Kürze Ausschau nach einer E Mail von uns. Wir werden uns bei Ihnen melden, um die Situation zu klären und in Ordnung zu bringen!
POSTÉ PAR :
Laura T.
20 avril 2026
Dissapointing
POSTÉ PAR :
Laura T.
20 avril 2026
The colour didn't take to my greys. I had sent pictures in of my hair before and asked advice and stylist advised 6 (as chosen) would work. Left it on for the full time as per instructions. I had explained i wanted a root smudge, but there were no instructions for this part just apolication to roots only, if i had done this, i would have had a band, as i have highlights midlengths to ends, so i expected there to be instructions for blending. I had to do this by google and thankfully managed to successfully blend with no banding into my highlights but have been left with my greys still showing through on my roots. I sent a note through explaining all this and requested a refund as i have now had to book into a salon to sort it, but i have had no reply. Really dissapointing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello! I'm so sorry to hear you were unhappy with your grey coverage and color expectations. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Thank you for your email. We were closed over the weekend. We'll get back to you very shortly!
POSTÉ PAR :
Krista R.
16 avril 2026
Hair turned orange again
POSTÉ PAR :
Krista R.
16 avril 2026
I don’t know if something changed in the formula but my hair turned orange especially at ends and right at the roots where the gray was. Wish it wasn’t so
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Krista- We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Miranda N.
15 avril 2026
Received it after more than a month….
POSTÉ PAR :
Miranda N.
15 avril 2026
I received my order after more than a month, and the box was completely torn apart and damaged as well as the supplies inside. When I contacted customer support before I receive the package, they told me that I would have to talk to my local postal carrier and that it wasn’t their problem. If you’re going to be a hair product shipping service you probably should have reliable shipping. They did offer to send another box but at that point I wasn’t interested. It’s unfortunate because I had heard good things about esalon and was excited to try them.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Miranda,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Gabriella S.
13 avril 2026
No customer service
POSTÉ PAR :
Gabriella S.
13 avril 2026
I purchased this and was unhappy with it so contacted customer service. I have now contacted them twice and have received no response. Do not buy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gabriella S. - Thank you for your feedback! We're very sorry to hear that you didn't receive our emails. We have replied to every email, but if you did not see them in your regular inbox, they may have gone to your spam or junk folder. Please keep your eye out for a new email from us, we're happy to help in any way we can!
POSTÉ PAR :
Maj B.
13 avril 2026
Red-ish tint
POSTÉ PAR :
Maj B.
13 avril 2026
I chose this color in the believe that it would match my own dishwater ashy medium blonde. It was the coolest medium blonde in the chart. It has a distinct red tint though, which made my regrown roots seem even more grey than before. Needs a lot of adjustment to fit my natural haircolor and conceal my greys
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maj - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
patricia W.
12 avril 2026
paper cap on developer still not firmly attached
POSTÉ PAR :
patricia W.
12 avril 2026
I have used these products for many years now. However, in the last year the paper seal on the developer has often lacked a tight seal causing the products to develop too fast once mixed. Recently, my formula was changed to develop slower and adjust darker to prevent it turning red and washing out after one or two washes. This has helped, but the last bottle of developer was not tightly sealed which once again affected the final color. When I contact the company I am told that the products are acting as expected, but having used this for years, I can see a change when the cap does not come tightly sealed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patricia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist has received your feedback. They will review your comments and adjust your formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Naemi M.
7 avril 2026
Farbe passt nicht
POSTÉ PAR :
Naemi M.
7 avril 2026
Die Farbe ist viel zu dunkel, obwohl ein helles blond erwünscht war. Angeblich hätte man mir das Guthaben auch wieder gutgeschrieben, was nie passiert ist
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Naemi - Es tut uns sehr leid zu hören, dass der Farbton nicht wie erwartet ausgefallen ist. Bei eSalon stehen wir hinter unserer Color Happiness Garantie und möchten immer, dass unsere Kundinnen und Kunden mit ihrer Farbe zufrieden sind.
Bitte halten Sie Ausschau nach einer E-Mail von unserem Team, das sich in Kürze bei Ihnen melden wird, um die nächsten Schritte zu besprechen. Wir schätzen Ihr Feedback sehr.
POSTÉ PAR :
Judy C.
4 avril 2026
Did not remove warmth from color
POSTÉ PAR :
Judy C.
4 avril 2026
I was changed to a medium blonde ash to remove all of the warmth from my hair. It did nothing to it. It was a color correction from the first time. I’m just not satisfied at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Judy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Michelle B.
30 mars 2026
Too light
POSTÉ PAR :
Michelle B.
30 mars 2026
The color came out a lot lighter than I wanted. But, the product didn't damage my hair and it became smoother.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jennifer E.
27 mars 2026
Demi-permanent
POSTÉ PAR :
Jennifer E.
27 mars 2026
I chose the demi-permanent hair color and while it gave a nice color for about a week, it quickly faded. I wash my hair every 2 days and after 8 washes, it significantly lost color and my old highlights started showing through. I'm going to try the ammonia free permanent color next and hopefully get better results.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We truly appreciate your feedback! I'm so sorry that your color faded. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Autumn D.
27 mars 2026
Not the shade I ordered
POSTÉ PAR :
Autumn D.
27 mars 2026
It turned out like almost a light strawberry blonde. I really wanted a vibrant coppery red. More orange copper than red and much more intense color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Autumn - We truly appreciate your feedback! I'm so sorry that your color was not as vibrant as you had hoped. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern, and the color has been adjusted. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sabine M.
20 mars 2026
Farbe verblasst sehr schnell
POSTÉ PAR :
Sabine M.
20 mars 2026
Ich benutze diese Coloration schon seit einigen Jahren. Mittlerweile habe ich festgestellt, dass die Farbe bereits nach 2-3 Wochen stark verblasst.
Ich wasche meine Haare alle 2-3 Tage.
Deshalb leider nur noch 3 Sterne.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hallo! Es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren . Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
POSTÉ PAR :
Roz M.
19 mars 2026
Does not cover thick grey hair for 66 year old
POSTÉ PAR :
Roz M.
19 mars 2026
Absolutely does not do the job for 66 year old woman with thick grey hair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I'm so sorry to hear you weren't happy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and we'll help adjust your color!
POSTÉ PAR :
Angie N.
18 mars 2026
Hate it
POSTÉ PAR :
Angie N.
18 mars 2026
Cancel my subscription!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Angie,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Raquel D.
15 mars 2026
Mixed Review
POSTÉ PAR :
Raquel D.
15 mars 2026
I had high hopes for this product. It definitely delivered in being the most gentle hair color I’ve ever used. No bad smell, relatively easy to apply and gentle on my hair. However, I was not satisfied with the root coverage. Most of my roots were still gray even after strictly following the instructions. The color I chose, a dark brown/purple tone had way too much red which led to brassy color where I part my hair on top. Undecided if I will continue to use this product.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Raquel - We truly appreciate your feedback! We are so sorry to hear you did not get the gray coverage you need. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sandra B.
13 mars 2026
Cancelling
POSTÉ PAR :
Sandra B.
13 mars 2026
I wish to cancel my orders but somehow unable to do so. Please cancel immediately
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Sandra,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lisa W.
13 mars 2026
Slightly disappointed
POSTÉ PAR :
Lisa W.
13 mars 2026
Colour was too Red, also it faded & grey was visible after just 3 washes. Wouldn't use gain
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Renata W.
12 mars 2026
My greys come through always
POSTÉ PAR :
Renata W.
12 mars 2026
Colour is lovely but my greys always come through no matter how little hair I colour and how many parting I do. It nevers cover it
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Renata- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Ingrid S.
12 mars 2026
Enttäuschend
POSTÉ PAR :
Ingrid S.
12 mars 2026
Die Farbe war furchtbar. Total orange, obwohl ich einen Braunton ausgewählt habe.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut uns sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
POSTÉ PAR :
Sarah W.
12 mars 2026
Red and medium brown
POSTÉ PAR :
Sarah W.
12 mars 2026
My hair did not turn a dark chocolate brown. Its a medium brown with red. I did not want red. I wanted a violet undertone.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Sarah,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
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