Leticia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Lynda E.
3 février 2021
Beautiful color!
POSTÉ PAR :
Lynda E.
3 février 2021
The color is absolutely beautiful, but I would prefer more violet. I see I'm at the max. When the color starts to fade its a brassy color. Makes my hair feel soft and it is very shiny!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lynda- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTÉ PAR :
Nancy H.
2 février 2021
Good product
POSTÉ PAR :
Nancy H.
2 février 2021
Use every other time, Madison reed other time
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nancy- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTÉ PAR :
Julie M.
2 février 2021
Very easy
POSTÉ PAR :
Julie M.
2 février 2021
I was concerned about a home colour as I had had my hair permed in Sept , but due to lockdown and grey hairs going wild, I decided to have a go, I noted down that my hair had been permed and the colour went on really well and my hair was a lovely colour and in good condition
My only issue is It has now gone a bit dull, but it has been a month since it was coloured so I guess it’s fading
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The process was just as easy as before(my 12 year old daughters do it for me), but the smell was much stronger this time. Also the color was more brassy than the last time. Will need to change the formulation before the next order is processed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tania - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Martha D.
1er février 2021
Custom color set
POSTÉ PAR :
Martha D.
1er février 2021
The set came all set up and had easy instructions to follow with everything I needed. I guessed at the color I wanted to try. It turned out a little to brassy for me. I have really short almost white (gray) hair that had no other color on it. So that's the only reason I gave this a 4
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Martha- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTÉ PAR :
LeAnn S.
1er février 2021
Perfection!
POSTÉ PAR :
LeAnn S.
1er février 2021
My first order fell a little short in my expectations and felt a little flat. After sending a mobile pic to my colorist, she adjusted and added a toner to my next order creating a custom color and it was perfect. Don’t be afraid to send a picture and let them go to work for you to get it right!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
LeAnn- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTÉ PAR :
Eboni H.
31 janvier 2021
I did it myself!
POSTÉ PAR :
Eboni H.
31 janvier 2021
I have only tried to color my own hair twice in my lifetime... and yes, both times were during stay-at-home mandates. I'm not skilled when it comes to doing my own hair, but salons are luxuries of the past. More than my roots were going gray and I was wearing wigs and headwraps whenever I went out. I was tired of it. Tried Clairol. It did not work at all. My hair is so dark and my grays are snowy white, actually. Clairol's darkest black color turned those snowy white hairs golden white, so that they glowed against the jet black of the rest of my hair. I gave up. I used touch-up powder and hair paint. Then, I discovered eSalon. I wasn't optimistic. It looked hard, the color offered didn't seem like it'd be dark enough, but what the hay? The price was right and it claimed to come with everything I'd need and dummy instructions.
Well, it came with everything promised plus a free gift--a camo wand. It took me a few weeks to build up the courage to try to use it, but when I did...it was so friggin' easy. I made a little mess, but that was due to my novice status. I made a bigger mess with the Clairol. The product didn't burn, it spread easy, washed out easy, and my hair is beautiful and back to its natural black color. It shines, it's not brittle, and I am pleased to say I did it myself!
My only complaints: The smell was strong. My eyes watered and my nose stung while I mixed the color. There wasn't enough conditioner. My hair is natural, dense, and coarse. It needs a lot of moisture. I would have run out of conditioner had I not mixed it with another conditioner I already had.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Eboni - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTÉ PAR :
Barbara L.
31 janvier 2021
Wow
POSTÉ PAR :
Barbara L.
31 janvier 2021
I have natural dark brown hair colour with lots of grey. I go to the salon every four weeks and have my hair coloured medium blonde. I am 58 and have had many home colour disasters in the past. I chose esalon because of the good reviews and the need to look at least presentable as working for the NHS during lockdown. The presentation of the product is excellent as are the instructions. My colour, roots only, went on very dark and I thought omg. However the colour is amazing, medium blonde exactly what I wanted. Unfortunately there is no facility to upload a pic🙂
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We finally got the color right today! I had almost given up after 5 shipments. Although the hair was always shiny and in good condition after coloring, it just wouldn’t color the gray. I’m 100% gray, Caucasian, medium brown, bone straight, thin, just past shoulder length hair. After dying, I would send up close pictures and descriptions and the stylist would try again. The roots were sort of orange after coloring. She did seem to listen, but I think (although she didn’t say it) that maybe she just wanted to make incremental changes so it didn’t go too dark. I did receive one complimentary color application along the way, about when I was about to give up. This last color bottle was super purple and the instructions said to leave in 40 minutes on the roots. Bingo! I only did one minute on the ends, even though it said 2-3 minutes because the ends tend to absorb much color. I think they will forgive that. The ends are still very dimensional, not solid, the way I like it. So, be prepared to stick with it. It may take months to get it right. After all, they can’t actually see your hair in person.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kay - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTÉ PAR :
Ameneh A.
30 janvier 2021
Great experience
POSTÉ PAR :
Ameneh A.
30 janvier 2021
My hair is 100% gray. I have used all kinds of hair coloring for over 20 years. I have to color my hair every 3 weeks. So my hair used to get dry from salyes produced so I decided to go to a salon but soon found out that I'm spending a fortune on my hair s the first time a went to the last one salon she charged me $270 for a hair cut color and high light then $110 every 3 weeks for a touch up the roots plus the tip and the products that they convince you to buy. It's not that I can't afford to pay that much, but I felt guilty to spend all that money while the country is in crisis and people are losing their jobs and felt like $110 can be a grocery for a week for a family. My experience with E Salone coloring is amazing. The color matches amazingly; the outcome is exactly like the salon.
Thank you, E salon
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Ameneh! Thank you for your feedback, and we are truly so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTÉ PAR :
Lynne P.
30 janvier 2021
did not receive my conditioner
POSTÉ PAR :
Lynne P.
30 janvier 2021
great product but my last order was missing conditioner!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lynne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lisa R.
28 janvier 2021
Definitely worth trying
POSTÉ PAR :
Lisa R.
28 janvier 2021
I gave it a four with a few issues. The color has not stayed as well as the first coloring. I haven’t done anything different. I do love the color created for me, I did ask to have it lightened a bit but that didn’t happen. A shipment was sent in November but because of PS it didn’t arrive when notified E Salon did send at no cost another shipment which I did receive. I’m not saying I’m unhappy with ESalon just stating what I’ve experienced so far. Now I will say the colors are beautiful much better than what you would buy in a store and E Salon is there to help with any issues. I highly recommend trying them!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Ingrid W.
28 janvier 2021
It was beautiful but...
POSTÉ PAR :
Ingrid W.
28 janvier 2021
Beautiful color, but I wanted it more ashy, I am gettting a new formula now and I will use the tint Rinse too and I hope it will get my hair as ashy as I dream of
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I really liked the resulting color but did struggle with making a mess a bit. The smell is a bit strong but if my color lasts, it will be completely worth it. I love that it's so personalized and the colorist I worked with was incredibly nice.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jodi - We're so happy to hear that you're enjoying your color! We truly value your feedback and look forward to hearing from you again in the future.
POSTÉ PAR :
Robin T.
28 janvier 2021
not the color I was hoping for...
POSTÉ PAR :
Robin T.
28 janvier 2021
First of all I did not receive the color that I ordered and wanted, it was adjusted by the colorist so that I supposedly don't get "hot roots " but it was not the color i wanted so I ordered again and specified that I wanted some ASH Blond and not a warm blond so as not to get the red brassy tones that I ended up with anyway...i found the right color at Madison Reed....
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Robin - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection.
POSTÉ PAR :
Sarah G.
28 janvier 2021
Review
POSTÉ PAR :
Sarah G.
28 janvier 2021
It had too much red in it. I want a more chocolate brown
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Elia M.
28 janvier 2021
It turned out perfect
POSTÉ PAR :
Elia M.
28 janvier 2021
Initially I felt like this hair was too cool red - but after one wash the color was PERFECT. I think it just needed to fade a smidge. Now that I've washed it a couple times it has warmed up and has became the copper/red color I was looking for.
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Elia - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your color! We truly value your feedback and look forward to hearing from you again in the future.
POSTÉ PAR :
Marci W.
28 janvier 2021
Impressed! I should say and from the very first order.
POSTÉ PAR :
Marci W.
28 janvier 2021
The only negative is that I have not ordered from here sooner! I have spent A LOT of money in salons over the past 15+ years (going every 5-6 weeks alternating among highlights, low lights and graduating to include gray coverage on my crown) The cost of salon visits along with the time incurred finally led me to explore other options and NOW I have found an amazing online alternative. The color matching consult and ordering process were easy and the intro price impressive. I WILL be ordering from here again and sharing with friends/family the gem I have found in eSalon. Easy to apply. All I needed was provided and delivered straight to me. My input~try eSalon you won’t be sorry
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marci - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTÉ PAR :
Julie R.
27 janvier 2021
Hair Health Changed Instantly
POSTÉ PAR :
Julie R.
27 janvier 2021
I was using a box color for about a year. I thought it was okay. Cheap. But, my hair felt very damaged. I have naturally curly hair that hasn’t seen a blow dryer or iron in many years.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katie - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your color! We look forward to the next opportunity to delight you!
POSTÉ PAR :
Beonna H.
27 janvier 2021
I’m not sure
POSTÉ PAR :
Beonna H.
27 janvier 2021
The product itself it still wonderful. I’m just not sure about the adjustment I requested to the color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Beonna - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTÉ PAR :
Arinne A.
27 janvier 2021
I love the color
POSTÉ PAR :
Arinne A.
27 janvier 2021
I love the color!!
I just wish it didn’t fade out so quickly.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Arinne- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTÉ PAR :
Lisa S.
26 janvier 2021
Brilliant
POSTÉ PAR :
Lisa S.
26 janvier 2021
But i would like the copper to b brighter and to cover my greys in my roots a bit better.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
It took a few attempts to get the exact color I wanted, but I got there! Very vibrant and lasts a long time! The only thing I disliked was the bottles I got for my roots when I adjusted my color. It was the same as the last time, which looked a bit strange. I still love the overall color though!:)
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Isabella - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Dena M.
25 janvier 2021
Shampoo packet to small
POSTÉ PAR :
Dena M.
25 janvier 2021
Really like the kit but would like a bit more of the shampoo. The little
packet is not enough for thick hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dena - Thank you for sharing your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
S Sydneey J M.
25 janvier 2021
Loved the color BUT....
POSTÉ PAR :
S Sydneey J M.
25 janvier 2021
I just did the color about a month ago... I absolutely love the color, the conditioner etc.!! I just don't need it every month... I would like to get it maybe 2 times a year, possibly 3.... How could I do that?
And, I just want EXACTLY what you sent me last time, I do not want any changes!! I don't recall what I had chosen - was hoping you could just give me the same!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
S Sydneey - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your color. We look forward to the next opportunity to delight you!
POSTÉ PAR :
E. I. G.
25 janvier 2021
Almost there, but not quite yet
POSTÉ PAR :
E. I. G.
25 janvier 2021
I'm pursuing a color but unsure of what it is at this point, and haven't gotten there yet. We are taking baby steps to get there so It is a work in progress. But I have faith, that I will get there sooner than later.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elsa - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTÉ PAR :
Katharine K.
25 janvier 2021
Color
POSTÉ PAR :
Katharine K.
25 janvier 2021
Color is good. Wish it colored grays better, but it’s good for my use.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katharine - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Kristina J.
25 janvier 2021
Yet again - wonderful!
POSTÉ PAR :
Kristina J.
25 janvier 2021
So full disclosure, I just deleted my first one star review. I had given that review way back in the spring of 2020 after I tried my first color treatment, and the first mix was not quite right since it came out too orangey. I was a novice in doing my own hair, but with the COVID restrictions, I had not been able to visit a professional salon for months and I was feeling so dull and dumpy that I was ready to try a home subscription service. What I didn't realize was that I could use a balancing shampoo and tone down the brassy colors - so the customer service people at E-salon helped me out. With the next shipment of color, they had adjusted it and also I added a light set, to get the lighter streaks that I was used to. OMG. It turned out amazing, and now I am hooked. I am always getting asked if I've been to a professional salon, because the system I have now makes my hair look and feel amazing!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristina - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTÉ PAR :
Christina F.
23 janvier 2021
Love the color
POSTÉ PAR :
Christina F.
23 janvier 2021
Love the color, my only issue was where my color lifter was, it was lighter and I felt I needed to leave my roots color on longer. Other than that, I loved it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christina - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTÉ PAR :
Deanna B.
22 janvier 2021
Custom colour set
POSTÉ PAR :
Deanna B.
22 janvier 2021
Have just coloured my hair copper but has turned out very patchy so i am a loss what to do now.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sharon- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
JULIE M.
21 janvier 2021
Wow..!
POSTÉ PAR :
JULIE M.
21 janvier 2021
I recieved my box today, wow really impressed with the packaging. Only 4 star because I've not tried it yet but the package certainly makes you feel special. Unfortunately colour was not expected, golden brown roots with light ash blonde length
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I'm a natural redhead, so with age comes fading and darkening.
POSTÉ PAR :
Traeonna
20 janvier 2021
I started dyeing my hair after I turned 40 because I missed my vibrant color. My hair started getting darker toward this muddy red-brown, not the pretty gingery I had in my teens and 20s. I tried henna first as I was apprehensive of dyes and that was ok, but not the best. Then I gave up on that and at age 42, I finally dove into getting my hair dyed at the salon. The first time was perfect, the second time was a disaster. The same person did it those first two times...she did not keep notes on what she dyed my hair the first time...so the second time was WAY dark and more burgundy. I switched to dying at home and getting a product from Sally's and that turned out ok, but not really what I was wanting. I did get my hair professionally dyed one more time by someone I know and that color was fun and I liked the change, but not exactly what I really desired.
I'm 44 now. I recently found eSalon and said, "what the hell, let's try it." I gotta say, I'm really happy with the results from this first coloring. I uploaded my most recent photo so they could see my current hair color and also I uploaded a photo of what my hair used to be. I think this made all the difference. I love that I can leave notes for the colorist. My hair is long and my roots were different than my ends, so they blended me two colors...one for my roots and one for my ends...and now my hair is all the same color! I could not be happier.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Traeonna - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon!
POSTÉ PAR :
Crystal W.
19 janvier 2021
Love it
POSTÉ PAR :
Crystal W.
19 janvier 2021
Needed to be a little lighter but overall color was nice.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Crystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Judith M.
19 janvier 2021
Color
POSTÉ PAR :
Judith M.
19 janvier 2021
I like the color but still have trouble covering white hairs at my temples. It the nature of white hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Judith- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kristin B.
19 janvier 2021
Brilliant copper red
POSTÉ PAR :
Kristin B.
19 janvier 2021
I had my color adjusted after the first round because it faded quite a bit from the color I wanted. Red is difficult to keep vibrant overall so I opted to up the copper tones for the next shipment.
It was perfect. I am 4 weeks out now and it has still faded but it definitely held a longer red in the color that I wanted.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristin - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTÉ PAR :
Irena V.
19 janvier 2021
My color
POSTÉ PAR :
Irena V.
19 janvier 2021
Colorists are helpful and knowledgeable. Color was exactly what i asked for. But my stubborn grays tend to start showing within a week
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Irena- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jennifer B.
18 janvier 2021
Good product
POSTÉ PAR :
Jennifer B.
18 janvier 2021
This is an overall good product - my hair is still pulling more red than I intended, but overall, the color is vibrant and shiny!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Rhonda B.
18 janvier 2021
Last color
POSTÉ PAR :
Rhonda B.
18 janvier 2021
My last hair color was beautiful still having trouble covering gray at temples but otherwise loved the color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rhonda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Gerri M.
18 janvier 2021
Good hair color
POSTÉ PAR :
Gerri M.
18 janvier 2021
I like the color. A little difficult to follow instructions to color the roots when my hair is very thick and in many layers. End result is good, though. Please send another applicator brush with next order. I kept it from the first order, but wasn't able to find it
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gerri - We’re pleased to hear that you’re enjoying your custom color results! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Cozetta H.
17 janvier 2021
Color Results
POSTÉ PAR :
Cozetta H.
17 janvier 2021
Can I apply another hair color, violets over this application now
This is not the color I'm looking for
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cozetta - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Debra G.
17 janvier 2021
Not covering grey all the way
POSTÉ PAR :
Debra G.
17 janvier 2021
Not sure if I will reorder
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debra- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Heather B.
16 janvier 2021
Perfect color and a vast improvement over other color subscription services.
POSTÉ PAR :
Heather B.
16 janvier 2021
I came to eSalon after a failed attempt with another at home color subscription service. I made a poor color choice with the previous service, which gave me ashy ends that people thought was a failed attempt at the gray hair trend. When I provided the other color service with this feedback, hoping for help in making a better choice, the website just told me not to put hair color on my ends, and I could not find an easy way to be sure I chose a similar color with a warmer undertone on my own.
On the other hand, I felt like eSalon had a more nuanced color selection and provided a chart so that I could start with their recommendations but easily see how to push that color to a warmer less ashy shade. My color was perfect on the first try but if I wanted to tweak it, eSalon makes that easy.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heather - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTÉ PAR :
Maria P.
14 janvier 2021
Pretty
POSTÉ PAR :
Maria P.
14 janvier 2021
I really like this color but it is more pink in my hair I wish it was more purple
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Buffy B.
14 janvier 2021
Natural looking
POSTÉ PAR :
Buffy B.
14 janvier 2021
So I naturally have red-copper colored hair. Started going white in spots. Went to Aveda salons twice and my hair came out wierd colors that do not exist in the real world. I like this color except it did not cover the white hairs and the I almost passed out from the ammonia smell in the shower even with the vents all going. The smell was SO strong. Yuck. Maybe my white haira are too course and hopeless.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Buffy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jennifer L.
12 janvier 2021
Easy process and more accurate color this time around
POSTÉ PAR :
Jennifer L.
12 janvier 2021
The customer service was awesome. They sent me an email inquiring if my order was received (it was not) then they proceeded to send me a replacement since it had been lost. The color was adjusted this time to a darker shade and this time the color was much more accurately matched to my natural color. I notice that after about a week I can see some grey hair (not roots) visible. I am not sure if grays are tricky to take up the color or I am not saturating them enough (even though I feel like I am super saturating the grey area). I am going to try and be more particular about the application and see what happens. I also love the shampoo and conditioner provided. It makes my hair so silky smooth. I am considering trying the root cover products and ordering the shampoo and conditioner next.
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Hi Jennifer, We're thrilled to hear that you're enjoying your custom Dark Brown color. We look forward to our next opportunity to delight you!
POSTÉ PAR :
Kim G.
12 janvier 2021
Not enough product
POSTÉ PAR :
Kim G.
12 janvier 2021
I have thick hair and sent in my pic but did not have enough color to cover my greys. I did like the golden brown color but wish it was a little lighter of a brown. It was just covering my roots and just looking at what they sent I knew it wouldn't be enough!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kim- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Elaine W.
8 janvier 2021
Colour not quite right
POSTÉ PAR :
Elaine W.
8 janvier 2021
I have had several colour kits from eSalon now and have tried to offer feedback to the colourists each time in order to achieve the shade I want. The first one I used probably came the closest but was a little too dark.
However this time I ended up disappointed with the colour result.
I am looking to achieve a mahogny shade but found this one too light - its more auburn brown than mahogany!
On a positive note the grey coverage was good and that has been the case each time.Better luck next time with my colour I hope.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I REALLY ENJOY BEING ABLE TO COLOR MY ROOTS MYSELF. THIS PRODUCT COVERS MY GRAY 100 % WHICH IS DIFFICULT TO DO. IT SAVES ME FROM HAVING TO GO TO THE HAIR SALON EVERY MONTH.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pam - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring!
POSTÉ PAR :
Kim D.
8 janvier 2021
Gray coverage subpar
POSTÉ PAR :
Kim D.
8 janvier 2021
The gray coverage was not as good as I had hoped. It looks like blonde highlights instead of gray though. I also got a very itchy scalp the day after coloring and a few spots that scabbed over on my scalp.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kim- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Ceri L.
7 janvier 2021
Great colour & contents
POSTÉ PAR :
Ceri L.
7 janvier 2021
I really liked the colour. I also really liked the smell of the conditioner which is a plus but the condition of hair afterwards didn't feel as nice as previous box dyes i've used.
I would like to continue but feel for the price and considering i have long thick hair i would want/need two lots of the colour everytime not just the first time
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Everything you need on one box except for the hair clips. My color is correct and easy to follow instructions. I may never go to a salon for coloring again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Morgan - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTÉ PAR :
Laurel S.
4 janvier 2021
Color is very good, conditioner is pretty weak
POSTÉ PAR :
Laurel S.
4 janvier 2021
I like the end color, but I find the post color conditioner doesn't help as much with the post treatment dryness of my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Laurel - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Christine K.
4 janvier 2021
Conditioner
POSTÉ PAR :
Christine K.
4 janvier 2021
Its a beautiful colour just right,the only i would say is that for my hair the conditioner is not enough as my hair is very thick
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. Please keep an eye on your inbox! We are excited to continue working with you!
POSTÉ PAR :
Becky R.
4 janvier 2021
Color kit
POSTÉ PAR :
Becky R.
4 janvier 2021
I think the color is better but still more gold from the roots. I’m not sure if it should be tweaked again or next time will be more ash toned?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Becky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Anna S.
4 janvier 2021
color set
POSTÉ PAR :
Anna S.
4 janvier 2021
I received two sets of coloring. One for the roots and the other for the ends. Was that something extra or is that going to be in my order for now on?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anna - We truly appreciate your feedback! We have reached out to you via email to address your concerns. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Karola S.
4 janvier 2021
Ich warte immer noch
POSTÉ PAR :
Karola S.
4 janvier 2021
Habe bis jetzt noch keine Lieferung bekommen, warte noch drauf
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Absolutely gorgeous perfectly matched looks great .. will need a bit more adjusting to lighten up more but over all so much better than the supermarket dye
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachael - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTÉ PAR :
Valinda W.
2 janvier 2021
I love the shine and softness of the results
POSTÉ PAR :
Valinda W.
2 janvier 2021
Unfortunately I have a lot of natural red in my hair, and esalon does not have an ash tone to bring down the brassiness😏
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Valinda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Karissa C.
2 janvier 2021
Red
POSTÉ PAR :
Karissa C.
2 janvier 2021
The color turned out more red than I had originally intended, but to be honest I love it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karissa - We’re pleased to hear that you’re enjoying your custom Made For You color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection
POSTÉ PAR :
Heidi M.
2 janvier 2021
10 stars for my colorist Nicole!
POSTÉ PAR :
Heidi M.
2 janvier 2021
After my 3rd order still had me feeling very disappointed and discouraged I didn't know if I was going to attempt a fourth. Since my previous color ending in results that made me live in pony tails because I hated the color so much that really had me second-guessing ordering from Esalon again. but I decided to give them one more try and was most recently had Nicole assist me and she nailed it! She actually seem to take the time to read what I wrote about what I was looking for and what I did not like about my current color and came up with such a pretty chocolate brown that I couldn't be happier with! Loving everything about my color! The only thing I'm not super happy about is the fact that it still seems to be fading fairly quickly even with me following instructions and aftercare tips to a t.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heidi - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTÉ PAR :
Patricia G.
1er janvier 2021
Me encanta!!!
POSTÉ PAR :
Patricia G.
1er janvier 2021
Es muy práctico
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patricia- ¡Muchas gracias por tus comentarios! ¡Estamos muy contentos de saber que le encanta su color eSalon personalizado, sus instrucciones personalizadas y sus resultados suaves! ¡Agradecemos que compartas, y feliz coloración!
POSTÉ PAR :
Angela G.
1er janvier 2021
I liked this result better
POSTÉ PAR :
Angela G.
1er janvier 2021
My first use was not what I expected, but my second use seemed to look much better
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angela- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We look forward to the next opportunity to delight you!
POSTÉ PAR :
Margaret B.
1er janvier 2021
Much Better!
POSTÉ PAR :
Margaret B.
1er janvier 2021
This coloring which included 2 bottles of dye was much better. It got rid of the red brassy color that the previous coloring had created.
Besides my roots which are grey, my hair is very black and I’d like to keep it black.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Margaret - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTÉ PAR :
Cyndy W.
1er janvier 2021
Great coverage
POSTÉ PAR :
Cyndy W.
1er janvier 2021
Great coverage. I do however wish I could do all my hair as it is very long
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cyndy - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair!
POSTÉ PAR :
Beth S.
30 décembre 2020
Easy
POSTÉ PAR :
Beth S.
30 décembre 2020
It was so easy to do my hair at home and the instructions were so easy to follow. I just wish I hadn't let my husband chose my color and he decided I was a natural brown and not a dark blonde already. Oh well at least it covered my few gray hairs
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I loved the color. I love everything measured out and packaged beautifully. It has been a while since I dyed my own hair and I feel like the roots turned out lighter than expected along with a couple random highlights that stayed blond when I was going for overall dark mahogany.
I still love the color blend though and will order again but I also ordered right before Thanksgiving and it took a long time to get the product. Might be the postal service to blame but it is worth noting.
Regardless I will be purchasing again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I always worry my color will be too dark but I kid you not even just out of the shower my skin was glowing from finally having the right color in my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Love the actual color and ease of use. Maybe a bit less packaging would make it more economical friendly. Smaller box and maybe through a little gift in instead. A new shampoo sample or something?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I started with a different autoship hair color during the winter of last year (pre-corona). My hair dresser had gone away to Ireland for 3 months. Not long after she returned we were struck with quaratine here in the states. So I have been doing this for a while. She is still a very dear friend and I have seen her several times since her return and quaratine has loosened although she hasn't done my hair. Last time she said, "are you still using the same color that you were" I said "no I changed. They only had certain colors to choose from and I just couldn't find one I liked, one was too dark and the next closet seemed too light. But I think this one may not be just right either but it is custom and can be adjusted (and had planned to ask her opinion on what to tell them I needed to have it adjusted correctly)" but her reply was "no this one looks great, then she said " I am sorry but that other didn't. I can see the places in your hair where the color was wrong."
So no adjustment needed even though I was still a little leary and nervous that it wasn't 'right' she confirmed that it did in fact look good. So hair dresser approved.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
The original colour was just a little too dark I was sent a new colour a lighter colour absolutely free And it is perfect I love your products thank you so much
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I just colored my hair after I had my hair cut. It turned a Brassy color. Maybe next time, a more beige color. Im sure with shampooing it will tone down. I followed I instructions that were included. Thanks
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
So im the crazy box dye it will be ok type of person. It either goes horribly wrong or ends up washing out of my roots immediately. This crazy year has made it impossible to get to the salon every time my color is dull or my roots get out of hand. My sister told me about esalon and after the first kit I'm in love! I got salon results but still made that "I can do that at home" part of me extremely happy!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
With COVID, I love the option to color my hair at home and with professional level products. It is very easy to use and easy to understand. My only dislike was the color. At my roots, the color was too strawberry/red. I want to be more light blonde, not strawberry blonde. If my color can be adjusted to help remove the reddish tones, I will order again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maybe a little too well, hair came out darker than anticipated, but my hair has always taken to color fairly easily and it's a nice deep winter color so it's good for now. I do wish it made my hair feel nicer (when I did the Feria box due there was this little pull additive they had you put in and it made my hair feel so so soft after dying).
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
The color turned out more red than I had expected, but that’s okay. I’m just glad to see a change in my hair color. The whole process did take a while but it was nice to have the instruction and the tools. I was a bit worry about my hair as I was washing out the dye, my hair felt very stiff and almost brittle like. However, when I was blow drying it, there was no damage to my hair and as it continued to air dry, it “soften” up. Overall, I pleased with my first experience with Esalon.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
The only thing I do not like about this product is the very strong chemical smell, the results are good and it’s really practical for me to have discovered E-SALON.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
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