I am now 4 weeks post-color application and there is NO evidence of roots. I am blown away by the color match. I DO have a few gray hairs peeking through so my only complaint is that they broke through about week 2 and I would love to improve on that,but otherwise definitely exceeded my expectations.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
The adjusted color captured what I desired for the outcome. The one negative is the directions. It needs to be rewritten so it doesn't sound like a scolding on following the process on how to color. Overall satisfied customer.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I got my first box of made for me color. First, the presentation was fantastic. Directions were easy to follow, albeit a bit daunting because my first color required one bottle for root application and one for ends. Total time from start to finish took me a little over an hour. I asked for some tweaks on the color as the roots were lighter than I wanted and more orangey tone. Also could tell where the bulk of my grey was. The colorist responded that they'd tweaked my next formula to make it darker and with a different tone and more grey coverage. What I CAN say is almost a month later the color is still there. It has not faded out as the box dyes ALL did for me.
Time will tell with my next formulation bit for now I'm a happy customer. Much more cost effective than a salon visit every 4-6 weeks. 😊
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
My grays were covered thoroughly and lasted until my hair grew out. The color was just watt wanted and it lightened just a enough to let the sun reflect off my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I love the color, the only problem I keep having is it fades pretty quickly. My colorist has been working with me on each new order to adjust. The product is of good quality, and the instructions are very easy to follow. Very happy with the decision to go with esalon.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I have had my hair colored at salons before and after 3-4 weeks it starts to fade and turn grey again. But with e-salon my hair still has its beautiful color after at least 6 weeks and is still shinny and sleak. I love e-salon and would recommend to everyone.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
The color was a little darker this time and tends to be more brassier than I like it but I did get my highlights in good this time so it does lightness some. I don't so much want to go blonde because I've never been a strawberry blonde ... Its great, just never paid 25.00 for one-time color use. On my budget, its a wee bit high.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I love that there was separate color for roots, however it didn't cover my grey very well and roots were lighter than rest of hair. The rest of my hair looks great though. Color is nice a warm and shiny
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
After having a bad experience with expensive salon color, I decided to try eSalon. The price was good and I liked that it ships directly to your home. I filled out all the questions for my first order and waited for it to arrive. It was packaged well and instructions were simple. The color was very good, no harsh smell. The color was rich and provided even coverage. The price is fair although it has gone up to $24.95 this month and I'm not sure why. Not sure if I want to continue at that price. The only con is that the color seems to fade rather quickly, even using color-safe shampoo. I would, however, recommend giving this product a try. I am happy with my purchase and am on my third consecutive order.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Loved the 2nd round eSalon made for me as far as color. Can't get past the fumes though. And the shine did not seem to last past 3. I use quality shampoo.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I am 65, have been coloring my hair since I was 16. This color doesn't fade, is easy to apply, better than any drug store products. I wish there was a way I could get 25% more product with each application. I have thick hair, and run out of product half way thru the back of my head.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
FROM MY VERY FIRST TREATMENT TO MY MOST RECENT ONE TO DATE MY EXPERIENCE HAS BEEN OUTSTANDING. ESALON ASKS ME EACH TIME BEFORE SHIPPING IF I WOULD LIKE TO MAKE CHANGES, THEN THEY LET ME KNOW WHEN MY ORDER SHOULD ARRIVE, ALWAYS SPOT ON, SECURE PACKAGING WITH ALL THE SIMPLE SUPPLIES INCLUDED. I RECEIVE MANY COMPLIMENTS SINCE USING ESALON AND MOST IMPORTANTLY, I LOVE MY HAIR. I AM NOT BEING PAID IN ANY WAY TO WRITE THIS REVIEW, I AM JUST A VERY HAPPY CUSTOMER AND FYI, IT IS POURING DOWN RAIN IN OREGON.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I do love the quality of your hair dye. What's frustrating is that you don't send what we order! The color always comes out too dark! My medium brown comes out like black.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
This product seems to be a professional level product for the public to use. Drug store hair color products did nothing for my gray except tint it yellow. This is the ONLY hair coloring that completely covers all my gray hair. However, since it's a liquid, it's very messy to use. In the directions, if you're still stating for the last step, to get into the shower to rinse the dye off, then I still think you're wrong in your instruction. I wouldn't want to turn around only to discover that the back of my body is also dyed brown.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I have been using this hair colour for about a year now and it is the only one that covers grey completely. It is possible to adjust the colour if you fancy a change and the results are really good.
My only concern is that using the colour is quite messy and even though I cover as much as I can in the bathroom I still end up with splashes everywhere.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Klara - We're truly sorry that our Made For You color did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a formulation that you love. We hope to continue helping you find hair perfection!
POSTÉ PAR :
tracy B.
12 mars 2016
Perfect!
POSTÉ PAR :
tracy B.
12 mars 2016
Your folks did what my hairdresser couldn't. You get me!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I love this hair coloring system, its professional class, and the color itself.
I only wish that the step 2 (the gloss) was less watery. It usually causes me to make a big mess.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heather - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
mattie M.
12 mars 2016
Consistently perfect color
POSTÉ PAR :
mattie M.
12 mars 2016
The only improvement I would suggest is a slightly bigger bottle. I sometimes run out of dye.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I love the product; esalon colorists have matched my "before-gray" beautifully. But the instructions leave a lot to be desired. No reason is given for different instructions--apparently I'm supposed to spend $20 to color just my roots, now that I've been using esalon for a year. It would be nice if the instructions came with a paragraph explaining the changes.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Novap - We’re sorry you feel our product is too expensive. We create professional grade, customized products to suit each client’s needs. Our product ingredients are of exceptional salon quality and less damaging than standard ones. And, just like in a salon, our expert stylists are available for consultation with every order for guidance. Our service provides an exceptional value: it’s far superior to off-the-shelf products and significantly lower than the expense you would typically pay at a salon.
POSTÉ PAR :
Jackie M.
12 mars 2016
Consistent color
POSTÉ PAR :
Jackie M.
12 mars 2016
I never have the brassy, dark color I would get from drugstore brands.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
My first delivery was too dark so I contacted esalon to adjust the formula. The first adjustment still had a little too much brown and purple. My second request has given me the perfect balance of red and brown for a great auburn color!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Mandy - We're glad to hear that you're enjoying your adjusted hair color! We truly value your feedback and look forward to hearing from you again in the future!
POSTÉ PAR :
Christal K.
11 mars 2016
Color
POSTÉ PAR :
Christal K.
11 mars 2016
Would like to go a little lighter next time but I love this one.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christal - We're glad to hear that you're enjoying your current hair color! Let us know on your next order and we can go lighter next time. We look forward to our next opportunity to delight you!
POSTÉ PAR :
corina E.
11 mars 2016
perfect color
POSTÉ PAR :
corina E.
11 mars 2016
The color is great, but neither this time it didnt cover well the grey hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Corina - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTÉ PAR :
Kim H.
11 mars 2016
Nice color
POSTÉ PAR :
Kim H.
11 mars 2016
I really like my color and it is easy to change when I want a bit more red or want to go more brunette. My only complaint is that it is so difficult to get off of the scalp. I scrub and scrub in an effort to remove it. After a week or so, I finally feel that it is completely clean.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kim - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Ann L.
11 mars 2016
Lots of compliments
POSTÉ PAR :
Ann L.
11 mars 2016
Shipping is a little slow, but I love the color and how well they matched the color for me. I have thick long hair and it's always enough color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ann - We're thrilled to hear that you're enjoying your hair color! We apologize for the less than optimal shipping time. We look forward to our next opportunity to delight you!
POSTÉ PAR :
Diane K H.
11 mars 2016
Nice Product
POSTÉ PAR :
Diane K H.
11 mars 2016
Product results in great hair color & is easy to use. My only issue is cost, especially with shipping charges.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sheryl - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future!
POSTÉ PAR :
Kayla P.
11 mars 2016
Love my color!
POSTÉ PAR :
Kayla P.
11 mars 2016
It's a beautiful shade of medium brown/red violet. I still would have liked more purple tint to it, but I do like how it turned out.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kayla - We're so thrilled to hear that you're enjoying your hair color even though it did not come out how you intended! If you would like a reformulation please let us know! We truly value your feedback and look forward to hearing from you again in the future!
POSTÉ PAR :
Gwen D.
11 mars 2016
Perfect match
POSTÉ PAR :
Gwen D.
11 mars 2016
I had a problem with coverage of the gray, but interactions by email helped take care of it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stacy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTÉ PAR :
Alexis S.
11 mars 2016
Easy to work with - phenomenal results
POSTÉ PAR :
Alexis S.
11 mars 2016
I am not a hair person! I just don't know how to do all that stuff but I'm telling you this was almost as easy as washing your hair, the results though were well beyond what I had ever expected, my Daughter who does know what she's doing had dyed my hair red I didn't want to do the upkeep of it so wanted to go back brown, well I've done this before at the salon and it's never easy because they can't take you from red back to brown in one process. Well shame on them because eSalon took me there no problem! I have a lot of grey now that I did not have then as well. I recommend this very much. What a fantastic product and experience!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Susan E.
11 mars 2016
Grey came back
POSTÉ PAR :
Susan E.
11 mars 2016
The color was right on. Didn't look like a fake red head. Looked very natural. However, the grey came back almost immediately. Which was the main reason I bought the color in the first place. That's why I only gave 4 stars.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Catherine H.
10 mars 2016
What was promised
POSTÉ PAR :
Catherine H.
10 mars 2016
The color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer.
3 sur 3 personnes ont trouvé cet avis utile. Et vous ?
Catherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTÉ PAR :
Patricia M.
1er septembre 2026
My recent order
POSTÉ PAR :
Patricia M.
1er septembre 2026
I colored my hair yesterday. I don't know what happened but it was not light golden blonde. It's light blonde absolutely no gold visible at all. The last orders have been exactly what it's suppose to be. This one not at all it's completely lacking any gold and looks like it's faded all ready. I am very disappointed. Also I have not received any reminders that my color is being prepared. So the last two orders came out of my bank account with no notice. I can not make changes if I receive no reminder.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nicole - Es tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Farbanwendung nicht zufrieden waren.
Unsere eSalon Color Happiness Guarantee liegt uns sehr am Herzen, und wir möchten gemeinsam mit Ihnen daran arbeiten, Ihr gewünschtes Farbergebnis zu erreichen.
Bitte halten Sie Ausschau nach einer E-Mail von uns, in der wir Sie über die nächsten Schritte informieren.
Vielen Dank für Ihr Feedback – wir wissen es sehr zu schätzen!
POSTÉ PAR :
Julie S.
30 août 2026
color & tone
POSTÉ PAR :
Julie S.
30 août 2026
I had asked for a lighter more buttery golden color this still appears to ash tones like last one and looks very dull.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Nadine G.
29 août 2026
Farbe
POSTÉ PAR :
Nadine G.
29 août 2026
Noch nicht so, wie ich es mir vorgestellt habe
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Farbanwendung nicht zufrieden waren. Wir stehen voll und ganz hinter unserer „eSalon Color Happiness“-Garantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Wunschhaarfarbe zu erzielen. Bitte achten Sie auf eine E-Mail von uns mit weiteren Informationen zum weiteren Vorgehen! Wir wissen Ihr Feedback sehr zu schätzen.
POSTÉ PAR :
Natalie F.
29 août 2026
Turned my hair orange
POSTÉ PAR :
Natalie F.
29 août 2026
Turned my hair orange and did not cover greys
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Natalie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Anita V.
27 août 2026
Keine lange Haltbarkeit der Farbe
POSTÉ PAR :
Anita V.
27 août 2026
Es ist jetzt ca 2 Wochen her, als ich meine Haare gefärbt habe. Die Farbe ist nicht mehr so wie vorher, sie ist total verblasst und glanzlos ! Ich möchte die 2 Lieferung nicht mehr nutzen, weil mir die Farbe nicht mehr gefällt und die 2 Lieferung ja nur Ansatzfarbe enthält! Ich finde es auch sehr schade dass ich jetzt Farbe zuhause habe, sie aber nicht nutzen kann. Dafür war sie definitiv viel zu teuer! Schade, ich kann Sie nicht weiterempfehlen
Mit freundlichen Grüßen Anita Venturi
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anita - Es tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Haarfarbe nicht zufrieden waren. Hinter unserer eSalon Color Happiness Guarantee stehen wir voll und ganz, und wir möchten gemeinsam mit Ihnen daran arbeiten, Ihr gewünschtes Farbergebnis zu erzielen. Bitte halten Sie Ausschau nach einer E-Mail von uns, in der wir Sie über die nächsten Schritte informieren. Vielen Dank für Ihr Feedback!
POSTÉ PAR :
Mary R.
27 août 2026
Not worth the hype
POSTÉ PAR :
Mary R.
27 août 2026
Figured this would be way better than buying box dye at the store- with the promise of a colorist reviewing everything. But I definitely did not achieve the color I was looking to achieve. Should’ve just gone with my usual cheap box dye. It definitely colored my hair but only if you’re trying to go maybe one or two shades lighter or darker is it worth it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Mary,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Rachel F.
26 août 2026
Mega expensive
POSTÉ PAR :
Rachel F.
26 août 2026
I would have to pay over a hundred pounds each month for 3 bottles of Color to Color my hair. I don’t care if it’s the best Color in the world i would not pay it. I would want it done for me for that price.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachel - Thank you for sharing your feedback. We understand that everyone has a different budget when it comes to their hair color, and we’re sorry to hear that the cost didn’t meet your expectations. We appreciate you giving eSalon a try and taking the time to share your experience.
POSTÉ PAR :
Rosemary F.
23 août 2026
Color pro toner
POSTÉ PAR :
Rosemary F.
23 août 2026
I used this yesterday and my hair is very dark although I order the light brown
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rosemary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Sue C.
22 août 2026
Advice
POSTÉ PAR :
Sue C.
22 août 2026
The colour was rather purple ish at my top hairline. I didn’t like that, can you advise me what happened. I followed the instructions carefully, watched Vidio. I used bowl and brush
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Emily V.
20 août 2026
Colors weren't as expected.
POSTÉ PAR :
Emily V.
20 août 2026
Disappointed. Two boxes in a row of incorrect coloring.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Emily- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email come your next order and will be happy to assist in this process.
POSTÉ PAR :
Rebecca G.
15 août 2026
Lovely colour but not long lasting
POSTÉ PAR :
Rebecca G.
15 août 2026
The colour was perfect but the grey coverage lasted no longer than shop bought hair colours
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rebecca G.- Thank you for your feedback. We are sincerely sorry to hear that you are not satisfied with the coverage of your grey hair following your recent colour treatment. Your satisfaction is our priority, and we place great importance on our Colour Guarantee.
Please check your emails: one of our advisors will contact you shortly to find a solution as quickly as possible.
POSTÉ PAR :
Valeriia N.
15 août 2026
Nice colour but not quite what I wanted
POSTÉ PAR :
Valeriia N.
15 août 2026
I asked for natural peachy red but the result was a bit dull and dark, hence 3 stars. Apart from that, it was very convenient to use, and everything I needed was in the box
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Valeriia N.-Thank you for your feedback. We are truly sorry to hear that the result was a little duller and darker than the natural peachy red you were hoping for. Your satisfaction is our priority, and we place great importance on our Colour Guarantee.
Please check your emails: one of our advisors will contact you shortly to find a solution as quickly as possible.
POSTÉ PAR :
Jo D.
14 août 2026
I don't think a professional looked at my photo
POSTÉ PAR :
Jo D.
14 août 2026
The colour that was sent was far too dark, I don't believe that this was made specifically for me and my requirements.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Jo,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Kathrin E.
13 août 2026
Haarfarbe
POSTÉ PAR :
Kathrin E.
13 août 2026
Meine bestellte Haarfarbe war nicht ganz so wie beschrieben,das Dunkelbraun hatte einen leichten Rotlicht.und meine Haarfarbe war nach ein paar mal waschen total verblasst, für den Preis hätte ich was anderes erwartet
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I did not like the color on the second use. I have been coloring my hair at home for 15 years and this was the most uneven it's ever been. I had to re-dye 2 sections of my hair 3 times with the minimal remaining dye as it was stripy and uneven. Even after redying it multiple times, it still is uneven. The color this time also was slightly less red and more brown. I'd prefer it to have been closer to the original color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Erika B. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't meet your expectations and resulted in an uneven finish. We want to work with you to help get your hair looking its very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Emma J.
8 août 2026
Not good
POSTÉ PAR :
Emma J.
8 août 2026
I asked for a colour to try and knock some warmth out of my hair this colour resulted in me being a warmer colour
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Emma J. - Thank you for your feedback! We’re sorry to hear that your colour turned out warmer than expected. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we’d love the opportunity to work with you to get your hair looking its very best. Please keep an eye out for an email from us shortly so we can help make this right.
POSTÉ PAR :
Tiffany V.
6 août 2026
Hot roots
POSTÉ PAR :
Tiffany V.
6 août 2026
Wanted blue black and ended up with chocolate dark brown roots :(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application as you ended up with dark brown roots. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Julia H.
5 août 2026
Clown red
POSTÉ PAR :
Julia H.
5 août 2026
I requested a copper red close to a natural redhead and received a cherry red that looks like a clown. I was happy with esalon for years but they have changed and cannot get the color correct so I will be canceling.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Natalie T.
4 août 2026
Not great - didn’t perform as well as box dye
POSTÉ PAR :
Natalie T.
4 août 2026
Gave me “hot roots” & didn’t cover my greys well despite following all instructions
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Natalie,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Kathryn S.
2 août 2026
color was far from what was expected
POSTÉ PAR :
Kathryn S.
2 août 2026
color sent was almost black when i have been buying a medium copper color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathryn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Elizabeth H.
2 août 2026
Shipping damage
POSTÉ PAR :
Elizabeth H.
2 août 2026
You recently switched from USPS to Amazon for shipping. My box arrived broken and inside boxes were ripped.
You might be saving a few dollars but….
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth- We’re truly sorry that your order arrived damaged. We take our clients' feedback to heart and continue to improve our service each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Kelisha S.
2 août 2026
Scam
POSTÉ PAR :
Kelisha S.
2 août 2026
Please do not attempt to charge my card again because i haven't subscribed to a plan.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kelisha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Pamela C.
30 juillet 2026
Colour
POSTÉ PAR :
Pamela C.
30 juillet 2026
Not enough ash. The colour had too much yellow.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pamela- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Tami H.
29 juillet 2026
Fades and isn't enough product for my long, thick hair
POSTÉ PAR :
Tami H.
29 juillet 2026
This would have been really convenient if the color didn't fade so fast and if it always came with a bottle for the roots and ends like the initial order does but unfortunately it only comes with the bottle to do your roots and being that it fades so fast, just doing the roots isn't sufficient as you'll end up with different colored roots and ends.
If it came worth 2 bottles each time at this price I would have continued to order it but as it is, it's not worth the money.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tami- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Denise R.
27 juillet 2026
Nicht verträglich
POSTÉ PAR :
Denise R.
27 juillet 2026
Hallo, die Farbe ist nicht annähernd so geworden wie versprochen, der Rotstich ist immernoch extrem vorhanden obwohl ich auf meine hohe farbpigmente im Haar hingewiesen habe. Die Farbe riecht sehr unangenehm und hat sehr gebrannt, Effekt war null nicht mal die grauen Haare sind weg
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut uns sehr leid, dass unsere Farbe nicht Ihren Erwartungen entsprochen hat. Wir nehmen uns das Feedback unserer Kunden zu Herzen und arbeiten täglich daran, unsere Produkte weiter zu verbessern. Ich habe Ihnen eine E-Mail geschickt, um Ihnen weiterzuhelfen.
POSTÉ PAR :
Marla L.
26 juillet 2026
Packaging wer amazing
POSTÉ PAR :
Marla L.
26 juillet 2026
The packaging looked amazing, which initially impressed me. However, my grey roots didn’t take the color at all.,they stayed completely grey. I don’t understand why it didn’t work, especially since I followed all the instructions carefully. I’m really disappointed with the results. 😔
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marla L. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't cover your greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Jill B.
24 juillet 2026
Easy to use
POSTÉ PAR :
Jill B.
24 juillet 2026
Pretty easy to use, contained everything I needed to to hair color at home. Color was a bit darker than I was hoping for but did cover gray. Unsure if I want to try again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jill -Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Sharon F.
24 juillet 2026
Hair dye review
POSTÉ PAR :
Sharon F.
24 juillet 2026
Used today and was not not happy with the end result it made my hair feel dry and brittle and also itchy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sharon F. - Thank you for taking the time to share your feedback with us. We are so sorry for the discomfort during your hair colour application and that the hair colour didn't meet your expectations. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Courtney B.
24 juillet 2026
Not as light as I wanted
POSTÉ PAR :
Courtney B.
24 juillet 2026
I wanted my hair to come out a little lighter like the last time I colored my hair. The color is nice but it's way darker than what I was expecting
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Courtney- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Jacqueline M.
23 juillet 2026
Disappointed in the colour
POSTÉ PAR :
Jacqueline M.
23 juillet 2026
I’m disappointed with the colour, but that is my fault as I chose wrong, now redone the choice and hopeful for a much better result
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jacqueline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Shirley C.
23 juillet 2026
Seem to also be too dark
POSTÉ PAR :
Shirley C.
23 juillet 2026
Terrible always way to dark
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Shirley,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sally B.
23 juillet 2026
Fade away
POSTÉ PAR :
Sally B.
23 juillet 2026
Although I was hopeful of this product the initial colour was ok...not as ritch or vibrant as I had requested. It did cover my grey but the colour has faded really quickly after only a couple of washes with high end shampoo (no sulphates etc)
I won't be purchasing again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sally B. - Thank you for your feedback! We're so sorry to hear that you're experiencing fading issues with your hair colour. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Amina D.
22 juillet 2026
Damaged my hair completely
POSTÉ PAR :
Amina D.
22 juillet 2026
I order this after thousands of positive review but it was my worst decision ever .Instead of turning my hair into chocolate brown it turned into full black .My hair become very thin and are breaking from roots only after one use .very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amina D. - We're so sorry to hear about your experience. This is not the result we want for our customers. We've reached out to you via email so we can better assist you with this matter. Please keep an eye on your inbox for more details. We truly want the opportunity to make this right.
POSTÉ PAR :
Veronica V.
16 juillet 2026
No gray coverage at all
POSTÉ PAR :
Veronica V.
16 juillet 2026
The color was great, but the gray coverage was not good at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Veronica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Ashleigh C.
11 juillet 2026
Did not cover my greys
POSTÉ PAR :
Ashleigh C.
11 juillet 2026
My grey roots were partially covered :( this is not a good color for me
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ashleigh- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Maria
10 juillet 2026
It didnt do anything
POSTÉ PAR :
Maria
10 juillet 2026
I've attached photo
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we're committed to working with you to help your hair look its very best. Please keep an eye out for an email from us shortly.
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